Library News: Vast ‘Digital Public Library Of America’ Opens Today, Library System committed to humanities-based services, Libraries offer ‘Food for Fines’ amnesty

Book News: Vast ‘Digital Public Library Of America’ Opens Today Read More The Rosenbach Library and Museum Merges With Free Library of Philadelphia Foundation Read More Sneak peek: GVSU offers first glimpse of its new $65 million library Read More Free to read library kiosk arrives in Heidelberg Read More Music, book downloads free at […]

Four Ways to Promote Your Ask-a-Librarian Service

Your Ask-a-Librarian service is a powerful research tool for your patrons, most of whom have come to expect quick and easy access to information and answers. Here are four promotional ideas to get the word out and help your patrons take advantage of this service. 1.  Instructional Sessions and Classes One of the best ways […]

Library News: America’s First Virtual Library Opens at Suburban Station, British Library sets out to archive the Web, Reach out and learn at the Library

America’s First Virtual Library Opens at Suburban Station Read More County library eBook use grows, new technology expected Read More Shelf Life: Library on board for digital literacy Read More Reach out and learn at the Library Read More British Library sets out to archive the Web Read More Technology hub helps Columbus library connect […]

Is 24/7 Reference Really Necessary?

Is 24/7 Reference Really Necessary? “An investment in knowledge pays the best interest” – Benjamin Franklin One of the characteristics that can distinguish information specialists is their knowledge and ability to forecast the needs of informational services often before the public is aware of their future need for such services. Our current society operates on […]

Audacity & Innovation: Taking Risks and Shaking Things Up [Library Technology Tips]

Audacity & Innovation: Taking Risks and Shaking Things Up This was originally post in our Patron Support Tips Newsletter. Sign up for free! Flipping through Wired magazine recently, I read “How to Spot the Future,” a brief and informative look at how to recognize innovative, game-changing, technology trends. Rule #4? GIVE POINTS FOR AUDACITY. Audacity, […]

Adding Mosio’s Text a Librarian Reference Widget/Tab to your LibGuides | Library Chat Widget

Adding Mosio’s Text a Librarian Reference Widget/Tab to your LibGuides Special thanks to Kristen B. for the helpful info! In her own words… “As our resident LibGuides nerd, I played with a couple of ways of putting the code in. To put it in the footer [which places the tab on all pages], the process […]

6 Steps to Change Up Chat Reference | Virtual Reference Software Tips

Free Patron Support Tips via Email – Sign up! When it comes to virtual services, chat reference provides a quick, reliable, and direct way to answer questions and resolve problems. The benefits are numerous: librarians can perform an efficient reference interview, quotes and links can be exchanged seamlessly between participants, conversations can be archived by […]

Mosio’s Text a Librarian – Visit Booth #901 at ALA Annual – The Future of Patron Support Software

Until we figure out a way to offer kitten adoption at ALA conferences (we’ve definitely looked into it), we’re going to be at ALA Annual this year giving away our ever-popular Love Libraries QR Code Button, so come by and get one! New Features = Connecting With More Patrons SMS ALERTS: Text Message Alerts and […]

New TaL Feature: Holiday Auto Responders

Holiday Auto Responders…you can use them for anything, not just holidays! In preparation for the upcoming holidays, the Mosio development team has been hard at work improving the Text a Librarian experience. Today we’d like to introduce a simple but helpful new feature: Holiday/One-time Auto Responders. Everything is explained below as well as in your […]

Patron Relationship Management (PRM) – Mosio’s Future in Libraries

As we gear up for another ALA Annual the company has had some interesting discussions on new announcements and our directions in the world of library software. A couple of weeks ago I had a great meeting/conversation with one of our partners and the discussion of library customer service came up. At the end of […]