Category Archives: mobile libraries

4 Ways Text Messaging Can Improve Your Patron Communications

vote

A recent Pew study revealed that 80 percent of American cell phone owners use text messaging as a means of communication, sending or receiving an average of 41.5 text messages per day. For the 18-24 age group, 97 percent of cell phone owners text, sending or receiving an average of 109.5 texts per day.

One look at these numbers and you know instantly how to reach a majority of your current library patrons and an even greater majority of tomorrow’s library patrons: via text.

Text messaging is a fast and efficient means of communicating with your library patrons and there are many ways in which you can use text messaging to improve your patron communications. Here are just a few types of messages you can communicate to your patrons via text:

1. Circulation Notices Such as Holds and Overdues.

Emails today convey much less of a sense of urgency than they did a few years ago, especially to younger library patrons. To catch your users’ attention with important circulation notices, try sending them via text instead of email. This way, they can act on the notices immediately.

2. Promotional Polls and Contests

A great way to keep your patrons engaged is to link promotions to programming and other library events. Your library can have contests where you send out polls or questions via text for prizes such as first row seats to an upcoming speaker (ie. “The first three patrons to text us the author of Tender Is the Night win front row seats to our October Author Speaker Series Event”). You can also hold a text vote to choose between two programming possibilities for an upcoming date.

3. URLs to Newsletters or Other Library Publications

Does your library publish a monthly newsletter? A terrific way to get the newsletter into the hands of your patrons so they may have immediate access is to send them a short text with the URL right when it is published. Your patrons can be reading the newsletter that your staff worked so hard on literally within seconds of publication.

4. Programming Reminders

In today’s fast-paced and information-packed world, we need to be reminded of things. A great way to promote your library programs is to send your patrons text reminders of upcoming events, along with URLs linking to further information if available. This way, they can check their schedules on the go and even add the events directly from your text to their calendars.

Try these text messaging tips to improve communications at your library. We think your patrons will appreciate it.

5 Reasons You Should Have Ask-a-Librarian on Every Page of Your Website


To get the most value out of your library’s services and provide patrons with the highest level of service, it is important to make it as easy as possible for your patrons to connect with those services

The best way to connect patrons with your Ask-a-Librarian service is to have Ask-a-Librarian tabs, links or buttons on every page of your library’s website. Here are five ways that implementing such a strategy with your online reference will benefit your users:

1. All successful advertisers know that the key to getting a message across is through repetition and consistent branding. When your patrons interact with a consistent layout from page to page and see Ask-a-Librarian on every page, you have created the best possible ongoing marketing campaign for your service, with an important added bonus: It’s free.

2. While we can predict some user behavior, we never really know when and where on a website patrons are going to need assistance. A patron may be on a page where the information seems to be straight-forward to librarians, but to an uninitiated patron the information may leave questions. Likewise, a patron may be on one page but thinking ahead to another problem or the next step in his or her research process. Having Ask-a-Librarian immediately available from wherever the patron may be on the library’s website ensures that he or she will be able to connect to help when needed.

3. If a patron is interacting with the library’s website, encounters a problem, and then has to recall where to go to find the Ask-a-Librarian service, the library has not succeeded in making the most of the service’s primary benefit to users – the ability to connect them instantly with a library professional who can solve their problem.

4. Consistent placement of the Ask-a-Librarian tab on your library’s webpages makes marketing the service via social media or flyers much easier. When the Ask-a-Librarian tab is on every page of your library website, there is no need to place an easily forgotten URL (or URLs) on your marketing materials – simply state that the Ask-a-Librarian service is available from every page on the library website and where it is located (“look for our Ask-a-Librarian tab in the upper left-hand corner of any page on the library site”).

5. Each Ask-a-Librarian query that comes from a specific page can help you improve the overall content and design of that page. When you have an Ask-a-Librarian chat box on every page, and you are tracking which pages queries come in from, this gives you the great benefit of an ongoing focus group indirectly telling you what works and what doesn’t work on every page of your library’s site.

Responding quickly to queries will help you provide the top-notch customer service that will keep your library patrons satisfied and returning for more business. To make sure your patrons submit those queries whenever they need help on your library’s site, you should have ask-a-librarian tabs on every page.

 

Mosio for Libraries
Patron Support Simplified
http://mosio.com/libraries

Library News: Libraries using radio waves to save staff and customers time, The “Bookless” Library, US libraries to help uninsured Americans figure out new health coverage options

(Chris Carlson/AP)

At Mosio we love libraries. It turns out so do young people. A new study finds that the age group that uses libraries the most is 16 to 29 year olds. Given how tech savvy young people are, this is an incentive for libraries to keep on the cutting edge of technology and digital reference trends. However, the study also finds that despite their technological skills, young people are still fond of traditional bound paper books.

Young adults like libraries and books, new study finds

Read More

A love of paper books may be part of the success of the “Little Free Library” kiosks. Popping up around the globe, these small wooden boxes offer people a new way to share books and the reading experience.

Little Free Library kiosks pop up in Sacramento area

Read More

From free books on every corner to the “Bookless Library,” North Carolina State University is turning the traditional library on its head. Their new Hunt Library is a clean modern open space, with lots of room for students to congregate and collaborate. What’s missing are the books. They aren’t gone completely, however. They are simply tucked away in an archival space, and delivered by a book delivery system called the “bookBot.”

The “Bookless” Library

Read More

Here are some other news items from the libary world you might find interesting.

Queens Library Offers Free Digital Copies of Magazines

Read More

ALA 2013: Libraries to Offer Monthly ‘Top 10′ Book List

Read More

Bringing libraries back to communities

Read More

Video: Libraries using radio waves to save staff, customers time

Read More

Local libraries: staying relevant in a digital age

Read More

Siouxland Libraries New Technology

Read More

The Central Library Moves Hidden Treasures Out Into The Public Eye

Read More

Library now offers even more downloadable audiobooks

Read More

Morton Grove Library to open new entrance, install self-checkout

Read More

Amid changing technology, West Virginia’s public libraries maintain relevance

Read More

Laptop donations increase access at library

Read More

Howard Library System named Library of the Year

Read More

APNewsBreak: US libraries to help uninsured Americans figure out new health coverage options

Read More

Who knew reading could be so lucrative — Library system to give away $1,500 in prizes

Read More

Library to roll out new checkout system

Read More

Mt. Airy’s Lovett Library selected as prototype in citywide library system transformation

Read More

Oregon State Library offers services to enhance local library programs

Read More

Perry Castañeda Library consolidates service desk

Read More

New mobile app lets users search library catalog, download eBooks

Read More

Access Aberdeen library services 24/7

Read More

Pima Library goes mobile with new app

Read More

The Library virtually and in reality

Read More

 

Found and listed by Mosio for Libraries – Patron Support Software for Libraries. All copyright belongs to original owners.

 

Library News: Library system vital to community, Public Libraries Outnumber McDonald’s, Behold, Every One of the 17,000 Libraries in the U.S. Mapped

It seems like there’s a McDonald’s or Starbucks on every corner. They’re a sign of dependability. You might be surprised to know that there are actually more public libraries in the United States than individual stores of either of the mega chains. There are approximately 17,000 public libraries, while McDonald’s has approximately 14,000 stores and Starbucks has 11,000.

Public Libraries Outnumber McDonald’s

Read More

If you want to get a visual of what that looks like, you can view all the public libraries in America mapped out here.

Behold, Every One of the 17,000 Libraries in the U.S. Mapped

Read More

Seattle Public Libraries are reaching out to patrons in a creative new way, with their Books on Bikes program. Librarians will be bicycling to various outdoor events this year with small trailers that function as mobile libraries. The innovative outreach goes a step further by including mobile wifi connections that allow the librarians to demonstrate e-books and other digital technology the library has to offer. It’s a marriage of high tech and lo tech.

Seattle Public Library Puts Books on Bikes

Read More

Here are some more library news items we found interesting.

Library Enhances Digital Library

Read More

Devon libraries’ self-help mental health scheme

Read More

OUR VIEW: Library system vital to community

Read More

App puts Pima County Public Library on your smartphone, tablet

Read More

Rockford Public Library sees boom in digital borrowing

Read More

At Your Library: Empowering people to change their lives

Read More

The Future of Libraries: Short on Books, Long on Tech

Read More

Digital library to lighten the load in Ridgewood schools

Read More

New app launched to help library users in Gloucestershire

Read More

Ottawa library first in Canada to offer Google Chromebooks

Read More

The house of treasures: your library

Read More

Books on wheels: Mobile library, a hit

Read More

ALA 2013: The Library of 2020 Will Be…

Read More

New One Card Six Libraries service a major success

Read More

Sunnyvale: County’s first library vending machine serves books at the push of a button

Read More

Little Free Library – A good thing that’s in a small package

Read More

Box serves as portable library in Brooklyn

Read More

Sacramento Public Library named one of top 3 in North America

Read More

Red telephone boxes in Essex to become ‘mini libraries’

Read More

Libraries Check Out E-Sales

Read More

Kitchener library launches mobile app for smartphones and tablet computers

Read More

Rockford library adds magazines to its digital lineup

Read More

 

Found and listed by Mosio for Libraries – Patron Support Software for Libraries. All copyright belongs to original owners.

Library News: Libraries look beyond the shelves, Why Libraries Are More Relevant Than Ever Before, New York Libraries 24 Hour Read In

Albertsons Library at Boise State gets some great publicity from the campus newspaper. The story talks about the various services the library provides that aid students in their research needs, and save them valuable time. The piece details how to get research assistance both in the library, and through the text and mobile options.

Library tips to save students time

Read More

Another fun example of how libraries are drawing in young people is Harlem’s new library dedicated entirely to teenagers. The library offers 4,400 square feet of open space. Teens can play video games, snack, lounge and study. The space boasts bright colors and creative seating.

PUBLIC LIBRARY ENCOURAGES TEENS TO HANG OUT [PICS]

Read More

Read more about new trends in libraries in these other stories.

Libraries look beyond the shelves

Read More

MidPointe: We are a modern, changing library

Read More

Maine libraries’ Internet expansion aids jobless

Read More

Washington libraries embrace technology

Read More

Montclair Public Library investigating new ways to check out

Read More

Could Bookless Libraries Revolutionize Access for the Poor?

Read More

Public Libraries of Saginaw keep kids, adults reading with summer reading kickoff June 3

Read More

Why Libraries Are More Relevant Than Ever Before

Read More

A Gorgeous Home Library Would Turn Anyone Into A Bookworm (PHOTOS)

Read More

Rediscover the wonders at your local library

Read More

Even in the digital age, public libraries provide an important service

Read More

Digital bookmobile’ promotes e-books

Read More

Library of Congress to exhibit 230 new items in “Civil War in America”

Read More

Bookmobile Hits The Streets

Read More

Howard County Library System Named 2013 Library of the Year

Read More

Libraries expanding availability of free digital downloads

Read More

City of Evanston announces new mobile app for the Public Library

Read More

New York Libraries 24 Hour Read In

Read More

Check it Out at the Library: Traveling photos tell county libraries stories

Read More

Library use on the rise in a tough economy

Read More

Duluth library’s book-delivery program comes off the shelf

Read More

Patrons can use materials from any location in the library system

Read More

Williamsburg Library gets online magazines

Read More

 

Found and listed by Mosio for Libraries – Patron Support Software for Libraries. All copyright belongs to original owners.

Library News: Libraries invest to keep up with demands, New technology increases efficiency at library, World’s Tiniest Library Pops Up In New York City

About 76 percent of public libraries across the country already are offering e-books, and about 39 percent of all libraries nationwide offer e-readers.

We know libraries provide access to information, but how often do you think about libraries as information creators? American Libraries Magazine shows us how libraries have always been content creators, and how they can use social media to harness and focus their content creation to get attention. Videos, podcasts and blog posts are all discussed as ways for libraries to further reach out to the public.

Libraries as Content Creators

Read More

Last year, the Snell Library at Northeastern launched the Digital Media Commons, which offers students high tech digital tools including 3D-modeling, animation and game designing software. In the wake of the success of the Digital Media Commons, the library is announcing the next phase of the project. The first floor of the library will be converted into a new modern technology focused workspace which will include new studio space and 3D printing.

Northeastern to expand library’s cutting-​​edge Digital Media Commons

Read More

Here are more stories of library innovation and technology.

Libraries invest to keep up with demands

Read More

E-books present new chapter for libraries, publishers to solve

Read More

Libraries, not just for bookworms

Read More

Little libraries’ provide big boost for local readers

Read More

Garwood Library brings e-books to patrons

Read More

What does a school library look like in the digital age?

Read More

World’s Tiniest Library Pops Up In New York City

Read More

Making Room for Innovation

Read More

Lehigh County students can now get eBooks through school libraries

Read More

Library to Launch e-Reader Lending Service

Read More

Northeastern to expand library’s cutting-​​edge Digital Media Commons

Read MoreNew technology increases efficiency at library

Read More

Walker Memorial Library digitizes old images

Read More

West Caldwell Public Library now bringing enhanced digital services to its patrons

Read More

Libraries add 3-D copiers to allow readers to design, create

Read More

Paperless public libraries switch to digital

Read More

Library launches digital audiobook service

Read More

Santa Maria Library has new phone for hearing impaired

Read More

World’s 1st green Library for kids has opened

Read More

In the Digital Age, What Becomes of the Library?

Read More

Evanston Public Library participates in initiative to improve technology service

Read More

Study Shows Library Branches Popular, Serve Different Needs

Read More

Public Library marks new milestone with 500K library cardholders

Read More

El Cerrito Library boosters seek increase in open hours

Read More

 

Found and listed by Mosio for Libraries – Patron Support Software for Libraries. All copyright belongs to original owners.

Library News: Use Smart Phone as library card at the Westfield Library, Little Free Libraries Promote Love of Books, Library Catering on Wheels

Libraries go green, as the first solar-powered library opened in New Zealand. The library is entirely powered by 115 photovoltaic panels. Any energy generated beyond what the library needs will be sold back to the national grid. Additionally, the library has two charging stations for electric cars. Sustainable building elements are throughout the entire new library design.

First solar-powered library

Read More

Library patrons in Westford, New Jersey can now use their smart phones as library cards. The CardStar app lets patrons save their library card barcode on their smart phones. Then they can scan the code directly off the phone to check out books.

Use Smart Phone as library card at the Westfield Library

Read More

The Oakville Public Library is also joining the smart phone app trend, by offering an app that allows patrons to access their accounts. Patrons can place holds, renew checked out items, check library hours, search collections and download e-books and audiobooks.

Oakville Public Library launches new free smartphone app

Read More

Here are some other library news items we found interesting.

Huntsville Public Library joins Houston technology network

Read More

NYPL Releases Digital Collections API to the Public

Read More

MissCo library system offers ebooks

Read More

Learn new languages with library’s new electronic resources

Read More

Greenle libraries now offer Zinio news link

Read More

Tanzania: PM Unveils Pioneer E-Book Library

Read More

Even in the digital age, libraries relevant to community

Read More

Little Free Libraries Promote Love of Books

Read More

Santa Clara County libraries promote early literacy skills

Read More

Dig into reading this summer at New Orleans Public Library

Read More

Cincinnati Library Reaches Card Milestone

Read More

Abington Library’s Wired Wednesdays Digitize Patrons’ Experience

Read More

Texas Library First Ever All-Digital Facility

Read More

Flint Public Library offering free passes, discounts to state museums, more with Michigan Activity Pass program

Read More

Library gearing up for summer projects, including children’s reading program

Read More

Selma Library prepares to offer e-books

Read More

The New York Public Library Announces Historic Agreement to Display Original Copy of the Bill of Rights

Read More

Library Catering on Wheels

Read More

Paramus Library column: New system helps optimize Bergen County libraries

Read More

Grand Island library offers digital magazines

Read More

Charleston County library offering free digital copies of magazines

Read More

Orange libraries offer free technology training online

Read More

 

Found and listed by Mosio for Libraries – Patron Support Software for Libraries. All copyright belongs to original owners.

Library News Update: Libraries unite to increase size of catalog, Helping Seniors Learn New Technology, Library Appreciates Support – Offers Free Alerts

The Library of Congress has a wide array of historical collections. The latest to be digitized and made available to the public for viewing is a set of 400 early Twentieth Century panoramic postcards. The postcard collection took 4 years to digitize and represents 39 states. They can be viewed online. Additionally the Library of Congress already has 4000 historic panoramic photos available for viewing online.

Library of Congress Digitizes Stunning Collection of Early Panoramic Postcards

Read More

Assemblywoman Helene Weinstein made a generous gift to the Sheepshead Bay public libraries to buy laptops to loan to patrons. The laptops can be used anywhere in the libraries, and ease the burden on the heavily used desktop stations. The goal of the laptop program is provide people with opportunities that may improve their lives, that would be extremely difficult without computer access.

Loaner laptops draw library users

Read More

These are some other library news stories we’re excited by this week.

Little Free Libraries great example of neighborly kindness

Read More

Libraries unite to increase size of catalog

Read More

Grand Strand libraries adding e-books, other streamlining media into circulation

Read More

Waterford library opens self-check station

Read More

Northbrook library upgrades technology

Read More

Moms’ love for libraries anchors future

Read More

Sacramento Library Offering State-Of-The-Art 3-D Printer Use

Read More

Some Clearwater libraries will use RFID chip technology

Read More

Aurora Public Library Bookmobile to be featured at Bookmobile Roundup

Read More

Wauconda Area Library adds new state-of-the-art eBook service

Read More

Self-study goes high-tech

Read More

Front-yard libraries turn back page of time

Read More

Whitehall Public Library changes with the times

Read More

Cupertino Library unveils new ‘Tech Toolbar’ for e-reading material

Read More

Library’s catalog easier to search

Read More

Library Appreciates Support, Offers Free Alerts

Read More

Pima County Libraries help create a career-ready workforce

Read More

County libraries offer tremendous help in digital age

Read More

Lorain libraries, including Avon and North Ridgeville, now offer free digital magazines

Read More

Helping Seniors Learn New Technology

Read More

Libraries offer free music downloads

Read More

Missoula Public Library looks to future as books fill every nook

Read More

Westfield Memorial Library Offers New E-Book Service ‘Freading’

Read More

 

Found and listed by Mosio for Libraries – Patron Support Software for Libraries. All copyright belongs to original owners.

Library NewsByte: The library is home to not only books, Library launches free mobile app, Vending machines latest library offering from Northland

Members of the public making good use of the Family Mobile Library during its stop at Reayrt y Chrink, Port Erin

Maureen Sullivan, President of the ALA, writes on the Huffington Post about the new Pew study showing that the vast majority of parents place a high value libraries. She discusses what libraries have to offer children and parents, from tangible resources to intangible experiences, such as instilling a love of reading and providing a safe community environment.

Libraries Offer Children Resources Not Available at Home

Read More

One of the intangible items libraries offer to all patrons, is the experience of browsing. This editorial talks about the personal experience of browsing at the library.

Libraries offer more than books – it’s a personal experience

Read More

In this difficult economy, people are finding the library can be an essential resource in finding a job. The Spencer Daily Reporter talks specifically about the ways the Spencer Public Library is helping patrons in their job search. They include access to computers and the internet and books on cover letters, resumes, and job searching. Additionally, the library website has links to skill building resources.

How the library Can Help You to Find a Job!

Read More

Read more about the ways libraries are helping people in these other news items.

The library is home to not only books

Read More

Clive library to launch new online catalog

Read More

Library makes changes

Read More

Parents Value Libraries’ Digital Technologies and Programs, Pew Research Shows

Read More

The New York Public Library Discusses eBook Pilot Projects

Read More

Get the library app

Read More

Even in Digital Age, Libraries Still Considered Crucial to Youth Development by Most U.S. Parents

Read More

College Libraries Transition to High Tech Learning Centers

Read More

Libraries; maintaining a role in the digital world

Read More

Mobile service helping those who can’t get to local library

Read More

B-BP Looking to Shore Up Library Programs, Enhance Technology

Read More

Little Free Library is a great, big idea in little, tiny space

Read More

Shorewood-Troy Library Now Offers Home Delivery Service

Read More

Vending machines latest library offering from Northland

Read More

Magazines go digital at Garfield County Libraries

Read More

More people using libraries with book loans up 3% in 2012

Read More

3D Printing Comes to Sunnyvale Library

Read More

New Rochelle Library is not bed-bug infested

Read More

New Library Program to Try Out Tablets & E-Readers Starts at 10 a.m.

Read More

Library launches free mobile app

Read More

Libraries unite to bump up size of catalog

Read More

The bookmobile gets the digital treatment

Read More

 

Found and listed by Mosio for Libraries – Patron Support Software for Libraries. All copyright belongs to original owners.

Library Newsbyte: George W. Bush Library Opens to Public, Pew: Parents Love the Library, With Tiny Libraries – Bringing Free Literature to the Streets

Carlsbad libraries work to meet new demands, technology

Carlsbad libraries work to meet new demands, technology

Read More

Many libraries offer adaptive technologies to assist patrons with various disabilities. The Fort Frances library is trying to reach out to the community to let them know about the availability of technologies to assist the visually impaired, which have been in place since the library opened. They include the Topaz magnifier, which magnifies text up to 16X; Ruby, a handled magnifying device similar to Topaz; and SARA, which converts text to speech.

Adaptive technology equipment at library helps vision-impaired

Read More

The Pew Internet and Life Project found that 90% of parents surveyed think that libraries are important for their children, while 80% go further and say they are “very important.” Parents appreciate libraries because of the resources that they provide, and for how they encourage children to be readers.

Pew: Parents Love the Library

Read More

Read more about library services in these other news stories.

Value in the Library

Read More

Groundbreaking Online Library Intrigues Educators

Read More

Evanston Public Library creates new smartphone app

Read More

Kindles add to library’s offerings in technology

Read More

George W. Bush Library Opens to Public

Read More

Libraries have the clout, respect to be leaders in parent engagement: Margaret Bernstein

Read More

Rome library improves Wi-Fi

Read More

New library technology at Schneider Elementary helps students enjoy reading

Read More

British Library’s online harvest will paint ‘rich and vivid picture’ of life in the UK

Read More

Local libraries offer free online magazines

Read More

Library starts lending e-books

Read More

With Tiny Libraries, Bringing Free Literature to the Streets

Read More

Library doubles number of public computers

Read More

Hudson, Litchfield, Lyndeborough libraries embrace open-source software

Read More

Program brings tiny libraries to Bloomington

Read More

One-day survey shows how Washington libraries are used

Read More

County library system offering ebooks

Read More

Digital Bookmobile in the Tri-Cities

Read More

Library takes aim at grownups

Read More

Buhl Public Library Now Offers Audiobooks, eBooks

Read More

New library in Pasco is for whole community

Read More

Houston Public Library serves patrons in all walks of life

Read More

 

Found and listed by Mosio for Libraries – Patron Support Software for Libraries. All copyright belongs to original owners.