To get the most value out of your library’s services and provide patrons with the highest level of service, it is important to make it as easy as possible for your patrons to connect with those services The best way to connect patrons with your Ask-a-Librarian service is to have Ask-a-Librarian tabs, links or buttons […]
Category Archives: mobile reference
Library News Update: 3D Printing Arrives at the Library, a brief history of the Bookmobile, and more
Libraries are often on the forefront of technology. The Chicago Public Library brings new meaning to that trend with its new CPL Innovation Lab. The Innovation Lab is free to the public and features three 3D printers, 3D printing software and various related tools. The CPL is also offering workshops to introduce patrons to the […]
Library News: Libraries using radio waves to save staff and customers time, The “Bookless” Library, US libraries to help uninsured Americans figure out new health coverage options
At Mosio we love libraries. It turns out so do young people. A new study finds that the age group that uses libraries the most is 16 to 29 year olds. Given how tech savvy young people are, this is an incentive for libraries to keep on the cutting edge of technology and digital reference […]
25 Great Text Messaging Acronyms You May or May Not Need to Know for Your Text-a-Librarian Service
Do you speak text? Your patrons speak many languages, and you can’t learn them all. But one thing you can do to improve service to your patrons is familiarize yourself with some of the more common terms and phrases in their languages of preference. If your patron is text-savvy enough to be texting his or […]
Moose Jaw Public Library’s Text a Librarian Service – Great Video Coverage (Canada)
This video popped up in our alerts and we thought it was so great we had to pass it along. Great job Moose Jaw Public Library in getting up and running and EXCELLENT work getting some news coverage!
Library NewsByte: The library is home to not only books, Library launches free mobile app, Vending machines latest library offering from Northland
Maureen Sullivan, President of the ALA, writes on the Huffington Post about the new Pew study showing that the vast majority of parents place a high value libraries. She discusses what libraries have to offer children and parents, from tangible resources to intangible experiences, such as instilling a love of reading and providing a safe […]
Library Newsbyte: George W. Bush Library Opens to Public, Pew: Parents Love the Library, With Tiny Libraries – Bringing Free Literature to the Streets
Carlsbad libraries work to meet new demands, technology Read More Many libraries offer adaptive technologies to assist patrons with various disabilities. The Fort Frances library is trying to reach out to the community to let them know about the availability of technologies to assist the visually impaired, which have been in place since the library […]
Four Ways to Promote Your Ask-a-Librarian Service
Your Ask-a-Librarian service is a powerful research tool for your patrons, most of whom have come to expect quick and easy access to information and answers. Here are four promotional ideas to get the word out and help your patrons take advantage of this service. 1. Instructional Sessions and Classes One of the best ways […]
Library Customer Service: Online vs. In-Person (Ask a Librarian Software vs. Asking a Librarian in Real Life)
Libraries, and the folks who work in them, solve problems for patrons by connecting them with the resources and information that they need. In today’s online world an ever-increasing amount of this help is taking place via the magic of the web and mobile technologies. Patrons are no longer face-to-face with the library staff who […]
Getting More Patron Usage from your Text a Librarian Service | Best Practices from Mosio’s Text a Librarian
The video below is a recorded session discussing how we’re seeing libraries increase patron usage. Below is a transcript of the notes taken during the recording. Increasing Patron Usage of your Text a Librarian Service: Get patrons to register their phones. The following conversation took place late in the evening as part […]