Category Archives: Mobile Technologies

5 Reasons You Should Have Ask-a-Librarian on Every Page of Your Website


To get the most value out of your library’s services and provide patrons with the highest level of service, it is important to make it as easy as possible for your patrons to connect with those services

The best way to connect patrons with your Ask-a-Librarian service is to have Ask-a-Librarian tabs, links or buttons on every page of your library’s website. Here are five ways that implementing such a strategy with your online reference will benefit your users:

1. All successful advertisers know that the key to getting a message across is through repetition and consistent branding. When your patrons interact with a consistent layout from page to page and see Ask-a-Librarian on every page, you have created the best possible ongoing marketing campaign for your service, with an important added bonus: It’s free.

2. While we can predict some user behavior, we never really know when and where on a website patrons are going to need assistance. A patron may be on a page where the information seems to be straight-forward to librarians, but to an uninitiated patron the information may leave questions. Likewise, a patron may be on one page but thinking ahead to another problem or the next step in his or her research process. Having Ask-a-Librarian immediately available from wherever the patron may be on the library’s website ensures that he or she will be able to connect to help when needed.

3. If a patron is interacting with the library’s website, encounters a problem, and then has to recall where to go to find the Ask-a-Librarian service, the library has not succeeded in making the most of the service’s primary benefit to users – the ability to connect them instantly with a library professional who can solve their problem.

4. Consistent placement of the Ask-a-Librarian tab on your library’s webpages makes marketing the service via social media or flyers much easier. When the Ask-a-Librarian tab is on every page of your library website, there is no need to place an easily forgotten URL (or URLs) on your marketing materials – simply state that the Ask-a-Librarian service is available from every page on the library website and where it is located (“look for our Ask-a-Librarian tab in the upper left-hand corner of any page on the library site”).

5. Each Ask-a-Librarian query that comes from a specific page can help you improve the overall content and design of that page. When you have an Ask-a-Librarian chat box on every page, and you are tracking which pages queries come in from, this gives you the great benefit of an ongoing focus group indirectly telling you what works and what doesn’t work on every page of your library’s site.

Responding quickly to queries will help you provide the top-notch customer service that will keep your library patrons satisfied and returning for more business. To make sure your patrons submit those queries whenever they need help on your library’s site, you should have ask-a-librarian tabs on every page.

 

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Library News Update: 3D Printing Arrives at the Library, a brief history of the Bookmobile, and more

File photo. The Johnson County Library's Shawnee branch is located at 13811 Johnson Drive.

Libraries are often on the forefront of technology. The Chicago Public Library brings new meaning to that trend with its new CPL Innovation Lab. The Innovation Lab is free to the public and features three 3D printers, 3D printing software and various related tools. The CPL is also offering workshops to introduce patrons to the technology.

Chicago Public Library To Open 3D Printer Space

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At Mosio we’ve been watching the ’3D Printer in Libraries’ trend grow and we’re all for it. Chicago isn’t the only one. Joining them is the Saxonburg Area Library in Pittsburg, which received a generous gift of one 3D printer for its patrons to explore.

Heard Off the Street: Library’s 3-D printer spits out all kinds of fun and learning

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From technology innovation to the history of an innovative way to provide service to underserviced rural communities, the Chicoer has a story of the beginning of the California State Library Bookmobile. Long before digital reference was avialable, libraries reached out to patrons by physically bringing services to them. We might even say that the Bookmobile can be seen as the start of mobile reference

Check It Out: A library on wheels

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We’re also keeping our eye and these trends in library technologies and services, from the Library as a retail space, to studies on how young people are using libraries today.

Dalby Library enters the digital age

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Library system works to serve patrons’ changing technological needs

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When Libraries Become Retailers

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Siouxland Libraries Upgrade System

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Libraries will release a “Top 10″ recommendation list starting this fall

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THE LATEST ADDITION TO THE OBAMACARE ARMY: LIBRARIES

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Library learning to grow on its own

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Hutt libraries offer eReaders

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New report maps young Americans’ library, technology use

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Lake libraries add new database useful for finding friends, doing business research and more

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Young adults like libraries and books, new study finds

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W.O.W. bus brings books, technology to Missoula County

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Healthy libraries, healthy communities

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NFC tagged library lets you research books with your smartphone before you borrow

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Library user numbers up 10,000 as eBook usage rockets

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Queens Library Introduces Downloadable E-Magazines

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Libraries offer patrons e-books

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Westfield Library offers magazine collection online

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Library use can reverse falling standards

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Johnson County Library honored for innovation

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Staten Island’s Stapleton library bigger, beautiful and chock full of books

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Library to start Sunday hours

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Found and listed by Mosio for Libraries – Patron Support Software for Libraries. All copyright belongs to original owners.

Library News: Libraries using radio waves to save staff and customers time, The “Bookless” Library, US libraries to help uninsured Americans figure out new health coverage options

(Chris Carlson/AP)

At Mosio we love libraries. It turns out so do young people. A new study finds that the age group that uses libraries the most is 16 to 29 year olds. Given how tech savvy young people are, this is an incentive for libraries to keep on the cutting edge of technology and digital reference trends. However, the study also finds that despite their technological skills, young people are still fond of traditional bound paper books.

Young adults like libraries and books, new study finds

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A love of paper books may be part of the success of the “Little Free Library” kiosks. Popping up around the globe, these small wooden boxes offer people a new way to share books and the reading experience.

Little Free Library kiosks pop up in Sacramento area

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From free books on every corner to the “Bookless Library,” North Carolina State University is turning the traditional library on its head. Their new Hunt Library is a clean modern open space, with lots of room for students to congregate and collaborate. What’s missing are the books. They aren’t gone completely, however. They are simply tucked away in an archival space, and delivered by a book delivery system called the “bookBot.”

The “Bookless” Library

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Here are some other news items from the libary world you might find interesting.

Queens Library Offers Free Digital Copies of Magazines

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ALA 2013: Libraries to Offer Monthly ‘Top 10′ Book List

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Bringing libraries back to communities

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Video: Libraries using radio waves to save staff, customers time

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Local libraries: staying relevant in a digital age

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Siouxland Libraries New Technology

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The Central Library Moves Hidden Treasures Out Into The Public Eye

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Library now offers even more downloadable audiobooks

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Morton Grove Library to open new entrance, install self-checkout

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Amid changing technology, West Virginia’s public libraries maintain relevance

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Laptop donations increase access at library

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Howard Library System named Library of the Year

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APNewsBreak: US libraries to help uninsured Americans figure out new health coverage options

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Who knew reading could be so lucrative — Library system to give away $1,500 in prizes

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Library to roll out new checkout system

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Mt. Airy’s Lovett Library selected as prototype in citywide library system transformation

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Oregon State Library offers services to enhance local library programs

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Perry Castañeda Library consolidates service desk

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New mobile app lets users search library catalog, download eBooks

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Access Aberdeen library services 24/7

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Pima Library goes mobile with new app

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The Library virtually and in reality

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Found and listed by Mosio for Libraries – Patron Support Software for Libraries. All copyright belongs to original owners.

 

Library News Update: African Libraries in the Digital Age – “Reaching Outside Their Walls”, Introducing the new standalone catalog system, Dubai libraries: A paradise for book lovers

Here at Mosio, we love to hear about ways libraries going digital. One consistent technology trend that is driving up circulation numbers across the country is e-books. West Virginia public libraries are finding that their patrons want books in every form they can get them, from paper to audio books to ebooks. The variety of options is bringing people in the door.

Popularity of eBooks has changed library circulation

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Meanwhile in Texas, Bryan-College Station libraries have seen an additional 2000 patrons due to their e-book collection.

Bryan-College Station libraries increasing use of eBooks

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E-books are also driving an steady monthly uptick in circulation numbers at the Calloway County Library in Kentucky.

Ebooks proving popular at Calloway library

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Where do you learn how to survive a zombie apocolypse? The public library of course. The Baraboo Library is bringing teens in the library by turning it into a community center with their Tuesday night programs. During the zombie program teens discussed zombies in pop culture, as well as learned important lessons about overall disaster preparedness.

Feeding teen brains at the library

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Here are some more news bytes about digital libraries and libraries as community spaces.

African Libraries in the Digital Age – “Reaching Outside Their Walls”

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Advances in technology changes local libraries for the better

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Heard Off the Street: Library’s 3-D printer spits out all kinds of fun and learning

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Column: Library offers plenty of e-options

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Introducing the new standalone catalog system

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Chicago Public Library to Open Free Digital Fabrication Maker Space

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South Brunswick Library Offers Cardholders Access To Digital Magazines

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A single library card for Bradford County

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The New York Public Library checks out e-commerce

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Solano libraries now lend out laptops

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Rockford Public Library Seeing More Digital Bookworms

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Dubai libraries: A paradise for book lovers

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Little Free Libraries’ Catching On In Door County

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Library of Congress Transitions to Free, Online-Only Cataloging Publications

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Houston Public Library unveils new catalog, customer account interface

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Rafael Anchia: Think libraries are important? Let’s prove it

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HUDSON LIBRARY OFFERS DIGITAL PROGRAMS TO WHET THE TECHIE APPETITE

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Secrets of the Library: Download magazines and more at your library

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Library one of the best deals in town, says director

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“Little Free Library” encourages reading, community spirit

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Library’s electronic magazines free, easy

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Found and listed by Mosio for Libraries – Patron Support Software for Libraries. All copyright belongs to original owners.

Library News: Library system vital to community, Public Libraries Outnumber McDonald’s, Behold, Every One of the 17,000 Libraries in the U.S. Mapped

It seems like there’s a McDonald’s or Starbucks on every corner. They’re a sign of dependability. You might be surprised to know that there are actually more public libraries in the United States than individual stores of either of the mega chains. There are approximately 17,000 public libraries, while McDonald’s has approximately 14,000 stores and Starbucks has 11,000.

Public Libraries Outnumber McDonald’s

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If you want to get a visual of what that looks like, you can view all the public libraries in America mapped out here.

Behold, Every One of the 17,000 Libraries in the U.S. Mapped

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Seattle Public Libraries are reaching out to patrons in a creative new way, with their Books on Bikes program. Librarians will be bicycling to various outdoor events this year with small trailers that function as mobile libraries. The innovative outreach goes a step further by including mobile wifi connections that allow the librarians to demonstrate e-books and other digital technology the library has to offer. It’s a marriage of high tech and lo tech.

Seattle Public Library Puts Books on Bikes

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Here are some more library news items we found interesting.

Library Enhances Digital Library

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Devon libraries’ self-help mental health scheme

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OUR VIEW: Library system vital to community

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App puts Pima County Public Library on your smartphone, tablet

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Rockford Public Library sees boom in digital borrowing

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At Your Library: Empowering people to change their lives

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The Future of Libraries: Short on Books, Long on Tech

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Digital library to lighten the load in Ridgewood schools

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New app launched to help library users in Gloucestershire

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Ottawa library first in Canada to offer Google Chromebooks

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The house of treasures: your library

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Books on wheels: Mobile library, a hit

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ALA 2013: The Library of 2020 Will Be…

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New One Card Six Libraries service a major success

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Sunnyvale: County’s first library vending machine serves books at the push of a button

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Little Free Library – A good thing that’s in a small package

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Box serves as portable library in Brooklyn

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Sacramento Public Library named one of top 3 in North America

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Red telephone boxes in Essex to become ‘mini libraries’

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Libraries Check Out E-Sales

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Kitchener library launches mobile app for smartphones and tablet computers

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Rockford library adds magazines to its digital lineup

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Found and listed by Mosio for Libraries – Patron Support Software for Libraries. All copyright belongs to original owners.

Library News: Libraries look beyond the shelves, Why Libraries Are More Relevant Than Ever Before, New York Libraries 24 Hour Read In

Albertsons Library at Boise State gets some great publicity from the campus newspaper. The story talks about the various services the library provides that aid students in their research needs, and save them valuable time. The piece details how to get research assistance both in the library, and through the text and mobile options.

Library tips to save students time

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Another fun example of how libraries are drawing in young people is Harlem’s new library dedicated entirely to teenagers. The library offers 4,400 square feet of open space. Teens can play video games, snack, lounge and study. The space boasts bright colors and creative seating.

PUBLIC LIBRARY ENCOURAGES TEENS TO HANG OUT [PICS]

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Read more about new trends in libraries in these other stories.

Libraries look beyond the shelves

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MidPointe: We are a modern, changing library

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Maine libraries’ Internet expansion aids jobless

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Washington libraries embrace technology

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Montclair Public Library investigating new ways to check out

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Could Bookless Libraries Revolutionize Access for the Poor?

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Public Libraries of Saginaw keep kids, adults reading with summer reading kickoff June 3

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Why Libraries Are More Relevant Than Ever Before

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A Gorgeous Home Library Would Turn Anyone Into A Bookworm (PHOTOS)

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Rediscover the wonders at your local library

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Even in the digital age, public libraries provide an important service

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Digital bookmobile’ promotes e-books

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Library of Congress to exhibit 230 new items in “Civil War in America”

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Bookmobile Hits The Streets

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Howard County Library System Named 2013 Library of the Year

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Libraries expanding availability of free digital downloads

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City of Evanston announces new mobile app for the Public Library

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New York Libraries 24 Hour Read In

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Check it Out at the Library: Traveling photos tell county libraries stories

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Library use on the rise in a tough economy

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Duluth library’s book-delivery program comes off the shelf

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Patrons can use materials from any location in the library system

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Williamsburg Library gets online magazines

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Found and listed by Mosio for Libraries – Patron Support Software for Libraries. All copyright belongs to original owners.

Library News: Use Smart Phone as library card at the Westfield Library, Little Free Libraries Promote Love of Books, Library Catering on Wheels

Libraries go green, as the first solar-powered library opened in New Zealand. The library is entirely powered by 115 photovoltaic panels. Any energy generated beyond what the library needs will be sold back to the national grid. Additionally, the library has two charging stations for electric cars. Sustainable building elements are throughout the entire new library design.

First solar-powered library

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Library patrons in Westford, New Jersey can now use their smart phones as library cards. The CardStar app lets patrons save their library card barcode on their smart phones. Then they can scan the code directly off the phone to check out books.

Use Smart Phone as library card at the Westfield Library

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The Oakville Public Library is also joining the smart phone app trend, by offering an app that allows patrons to access their accounts. Patrons can place holds, renew checked out items, check library hours, search collections and download e-books and audiobooks.

Oakville Public Library launches new free smartphone app

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Here are some other library news items we found interesting.

Huntsville Public Library joins Houston technology network

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NYPL Releases Digital Collections API to the Public

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MissCo library system offers ebooks

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Learn new languages with library’s new electronic resources

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Greenle libraries now offer Zinio news link

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Tanzania: PM Unveils Pioneer E-Book Library

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Even in the digital age, libraries relevant to community

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Little Free Libraries Promote Love of Books

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Santa Clara County libraries promote early literacy skills

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Dig into reading this summer at New Orleans Public Library

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Cincinnati Library Reaches Card Milestone

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Abington Library’s Wired Wednesdays Digitize Patrons’ Experience

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Texas Library First Ever All-Digital Facility

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Flint Public Library offering free passes, discounts to state museums, more with Michigan Activity Pass program

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Library gearing up for summer projects, including children’s reading program

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Selma Library prepares to offer e-books

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The New York Public Library Announces Historic Agreement to Display Original Copy of the Bill of Rights

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Library Catering on Wheels

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Paramus Library column: New system helps optimize Bergen County libraries

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Grand Island library offers digital magazines

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Charleston County library offering free digital copies of magazines

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Orange libraries offer free technology training online

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Found and listed by Mosio for Libraries – Patron Support Software for Libraries. All copyright belongs to original owners.

Library NewsByte: The library is home to not only books, Library launches free mobile app, Vending machines latest library offering from Northland

Members of the public making good use of the Family Mobile Library during its stop at Reayrt y Chrink, Port Erin

Maureen Sullivan, President of the ALA, writes on the Huffington Post about the new Pew study showing that the vast majority of parents place a high value libraries. She discusses what libraries have to offer children and parents, from tangible resources to intangible experiences, such as instilling a love of reading and providing a safe community environment.

Libraries Offer Children Resources Not Available at Home

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One of the intangible items libraries offer to all patrons, is the experience of browsing. This editorial talks about the personal experience of browsing at the library.

Libraries offer more than books – it’s a personal experience

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In this difficult economy, people are finding the library can be an essential resource in finding a job. The Spencer Daily Reporter talks specifically about the ways the Spencer Public Library is helping patrons in their job search. They include access to computers and the internet and books on cover letters, resumes, and job searching. Additionally, the library website has links to skill building resources.

How the library Can Help You to Find a Job!

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Read more about the ways libraries are helping people in these other news items.

The library is home to not only books

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Clive library to launch new online catalog

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Library makes changes

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Parents Value Libraries’ Digital Technologies and Programs, Pew Research Shows

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The New York Public Library Discusses eBook Pilot Projects

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Get the library app

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Even in Digital Age, Libraries Still Considered Crucial to Youth Development by Most U.S. Parents

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College Libraries Transition to High Tech Learning Centers

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Libraries; maintaining a role in the digital world

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Mobile service helping those who can’t get to local library

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B-BP Looking to Shore Up Library Programs, Enhance Technology

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Little Free Library is a great, big idea in little, tiny space

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Shorewood-Troy Library Now Offers Home Delivery Service

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Vending machines latest library offering from Northland

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Magazines go digital at Garfield County Libraries

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More people using libraries with book loans up 3% in 2012

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3D Printing Comes to Sunnyvale Library

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New Rochelle Library is not bed-bug infested

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New Library Program to Try Out Tablets & E-Readers Starts at 10 a.m.

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Library launches free mobile app

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Libraries unite to bump up size of catalog

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The bookmobile gets the digital treatment

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Found and listed by Mosio for Libraries – Patron Support Software for Libraries. All copyright belongs to original owners.

Library Newsbyte: George W. Bush Library Opens to Public, Pew: Parents Love the Library, With Tiny Libraries – Bringing Free Literature to the Streets

Carlsbad libraries work to meet new demands, technology

Carlsbad libraries work to meet new demands, technology

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Many libraries offer adaptive technologies to assist patrons with various disabilities. The Fort Frances library is trying to reach out to the community to let them know about the availability of technologies to assist the visually impaired, which have been in place since the library opened. They include the Topaz magnifier, which magnifies text up to 16X; Ruby, a handled magnifying device similar to Topaz; and SARA, which converts text to speech.

Adaptive technology equipment at library helps vision-impaired

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The Pew Internet and Life Project found that 90% of parents surveyed think that libraries are important for their children, while 80% go further and say they are “very important.” Parents appreciate libraries because of the resources that they provide, and for how they encourage children to be readers.

Pew: Parents Love the Library

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Read more about library services in these other news stories.

Value in the Library

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Groundbreaking Online Library Intrigues Educators

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Evanston Public Library creates new smartphone app

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Kindles add to library’s offerings in technology

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George W. Bush Library Opens to Public

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Libraries have the clout, respect to be leaders in parent engagement: Margaret Bernstein

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Rome library improves Wi-Fi

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New library technology at Schneider Elementary helps students enjoy reading

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British Library’s online harvest will paint ‘rich and vivid picture’ of life in the UK

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Local libraries offer free online magazines

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Library starts lending e-books

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With Tiny Libraries, Bringing Free Literature to the Streets

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Library doubles number of public computers

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Hudson, Litchfield, Lyndeborough libraries embrace open-source software

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Program brings tiny libraries to Bloomington

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One-day survey shows how Washington libraries are used

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County library system offering ebooks

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Digital Bookmobile in the Tri-Cities

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Library takes aim at grownups

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Buhl Public Library Now Offers Audiobooks, eBooks

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New library in Pasco is for whole community

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Houston Public Library serves patrons in all walks of life

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Found and listed by Mosio for Libraries – Patron Support Software for Libraries. All copyright belongs to original owners.

Library News: Digital public library with vast archive opens, ‘Libraries’ come in all shapes and sizes these days, US Presidential Libraries Contribute to Research, Education

Children read at the Centre de Lecture et d'Animation Culturelle (CLAC) in Byblos. [Photo courtesy of CLAC Byblos]

Library director hope smart phone app will help slow declining circulation

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Sacramento library adds 3-D copier to its bag of tricks

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Digital public library with vast archive opens

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Library Usage Increases

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Holyoke to promote child literacy by creating ‘mini-libraries’ at police substations, stocking cruisers with books

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‘Libraries’ come in all shapes and sizes these days

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York County Libraries to release mobile app, YCL Mobile

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lsley Library provides digital local newspaper collections

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Libraries are vital to the community

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Study: People still see value of libraries

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Baylor Central Libraries buys almanac signed by Ben Franklin

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Aztec Library expands technology with free tech classes, smartphone app

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Library continues expanding collection

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Cambridge libraries go beyond the bookmobile

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Library releases app for phones

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Libraries set to provide free wi-fi

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Libraries still relevant today

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US Presidential Libraries Contribute to Research, Education

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Public libraries in Lebanon: a novel phenomenon

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Siouxland libraries strive to be more than just book places

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Public Library Extends Helping Hands for Computer Literacy

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National Library of Scotland to hire ‘Wikipedian’

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George Demko: Library is as relevant as ever in electronic age

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Libraries are a tech and reading hub

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Saving America for posterity at the Library of Congress

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Found and listed by Mosio for Libraries – Patron Support Software for Libraries. All copyright belongs to original owners.