Patron Support Tips: Technology Learning As Process

Technology Learning As Process What if we transformed the notion that technology is something to learn, and instead, cultivated an understanding of technology learning, and the support it requires, as a continuous action? This thought was fresh in my mind this week as I prepared my schedule for the South By Southwest Interactive (SXSW) conference […]

Audacity & Innovation: Taking Risks and Shaking Things Up [Library Technology Tips]

Audacity & Innovation: Taking Risks and Shaking Things Up This was originally post in our Patron Support Tips Newsletter. Sign up for free! Flipping through Wired magazine recently, I read “How to Spot the Future,” a brief and informative look at how to recognize innovative, game-changing, technology trends. Rule #4? GIVE POINTS FOR AUDACITY. Audacity, […]

4 Fresh Themes to Market Text Message Reference | Patron Support Tips

Free Patron Support Tips via Email – Sign up! 4 Fresh Themes to Market Text Message Reference Lisa Carlucci Thomas There’s been a noticeable trend shift in the past year: mobile is coming of age. More and more people are upgrading feature phones to smartphones, apps and mobile web sites are increasingly available and sophisticated; […]

6 Steps to Change Up Chat Reference | Virtual Reference Software Tips

Free Patron Support Tips via Email – Sign up! When it comes to virtual services, chat reference provides a quick, reliable, and direct way to answer questions and resolve problems. The benefits are numerous: librarians can perform an efficient reference interview, quotes and links can be exchanged seamlessly between participants, conversations can be archived by […]

Library Thought Leaders Q&A: Lisa Carlucci Thomas

Today’s Library Thought Leader is Lisa Carlucci Thomas, Director of design think do. We have been exploring the idea of “Patron Relationship Management” (PRM) and it is the theme of this Q&A series. What areas of PRM are you seeing where libraries can benefit the most? What roles can mobile technologies play? Libraries employ a […]