Tag Archives: technology

Library Thought Leaders Q&A: Mary-Carol Lindbloom (Executive Director South Central Regional Library Council)

Today’s library thought leader is Mary-Carol Lindbloom, the Executive Director for the South Central Regional Library Council in New York state.

When did you get started in reference, and more specifically virtual reference?

In the summer of 1999, when a group of us, including Tom Peters, Lori Bell, and Ginny McCoy, met in person at Eureka College (IL) to brainstorm a grant for an academic virtual reference collaborative. Eureka, indeed! Initially, as we thought about the grant, we planned to staff the virtual desk afternoons only. But it was a grant—why not experiment and use that opportunity to explore 24/7 virtual reference? Would students and others really use the service in the middle of the night? The grant application was successful, so we used that opportunity to find out. I was the project director for the grant and Bernie Sloan was the evaluator who analyzed such areas as time of day, days of week, questions, etc. I have only been involved with virtual reference in a collaborative environment—the service was planned, implemented, and delivered collaboratively. That project was called Ready for Reference; a year later we combined with a public library virtual reference service to form My Web Librarian; eventually MWL merged with AskAwayIllinois.

How did you come up with the idea for My Info Quest?

I personally didn’t! Many of us had been working with virtual reference for over a decade at that point, and Lori Bell, who worked at the Alliance Library System in Peoria in 2009, raised the question about SMS texting as a service platform for the 21st century. She was able to secure funding to test this; when the funding ended, the project continued as a library/library system-sustained program. SCRLC had been involved in MIQ from the get-go, so we took over some of the leadership after the Illinois library systems merged.

If you were to start it again, what would you do differently?

I would have a business plan from the get-go. Several virtual reference cooperatives have started with grant funding, and find it very challenging to move from grant funding to library-sustained. I might explore grant funding to study certain aspects of the service, but at the core, there has to be a committed group of libraries willing to pay for the service. There also has to be ample funding for a project coordinator/director and marketing—marketing to two difference audiences (librarians and library users).

What advice do you have to anyone looking to manage a cooperative?

This advice pertains to a virtual reference cooperative! Ensure you have adequate time and funding to devote to the process, including time to evaluate and analyze. If you do not have a general business plan or strategic plan, get with your group and develop one—include goals and objectives. As with all library positions in the 21st century (and all centuries, for that matter!), there are multiple components to manage within a virtual reference cooperative. Be comfortable with ambiguity and change—it is cliché but those are the constants—especially change. In addition to time spent on the actual desk answering questions, in MIQ there are scheduling, marketing, best practices, standards/policies, recruitment, training, and sustainability. Ensure that training is interactive, even at a distance. Sharon Kim, our current coordinator, has used Google Neighborhood and GoToMeeting to train librarians and students (we have student librarians in this service, as well). She developed practice questions that also lead trainees through the service’s best practices. Set up a Google Group to communicate (this is used to sent pointers, meeting notices, participants request temporary desk shift changes, other information, etc.). Try to meet virtually on a regular basis (we have monthly meetings for those who can tune in). Develop working groups, as needed—one wonderful aspect of being part of a collaborative service is that we don’t have to go it alone! MIQ has a culture where participants feel safe and comfortable in expressing and contributing their ideas.

What does virtual reference look like in the future?

Most libraries reachable to their users via virtual reference services! The number of libraries that are not reachable via virtual reference, i.e., SMS text and web-based chat, is amazing to me. In point-of-need service, which many of us try to provide, users/members/patrons must be able to walk in, phone, email, text, or chat up the reference desk. If I recall, according to one of the Pew studies, 31% of texters prefer texting to talking—and that was a study that included young adults but not teens. If we are to stay relevant to future users, we absolutely have to be reachable to users in all ways. I would like to see libraries rival the commercial chat services, e.g., ChaCha—to be the go-to service for questions that increasingly our smart phones can’t answer. And I do think that is a factor. We’re seeing less “ready reference” questions in our service and more library-related. With the increase in smart phone ownership, I think that those folks are finding their own quick answers. VR still enables us to be the human behind the machine! But…it could go the other way—with budget and time challenges, there could be fewer individual libraries offering their users this capability, and cooperatives could dissolve. Hopefully that only occurs in an anti-universe far, far away! My hope: All users are met at their point of need 24/7/365, by librarians—that our libraries are relevant, valued, and supported by our communities! I would also like to see VR become such a standard part of library service that there is no need for lists in the Wikipedia of libraries that offer virtual reference (or SMS text reference). When is the last time you saw a list of libraries that offer phone or email reference?

What is a current trend in libraries that interests you?

Just one? The effect of patron-driven-acquisitions on resource sharing and collection development; trends in texting for information; best practices for continuing education delivered via distance learning; assessment and the relationship between student outcomes and library services.

Ok, now ask us a question.

Where do you see Mosio for Libraries in five-years, including…..any plans for a back-up reference service?

About Mary-Carol Lindbloom: Mary-Carol is the Executive Director for the South Central Regional Library Council. SCRLC is a non-profit, multi-type library consortium, operating under charter by the New York State Board of Regents. It has member libraries located in the counties of Allegany, Broome, Cayuga, Chemung, Chenango, Cortland, Delaware, Otsego, Schuyler, Seneca, Steuben, Tioga, Tompkins, and Yates. The members include academic, corporate, hospital, public, school, and non-profit libraries.

Facebook: South Central Regional Library Council
Twitter: SCRLC
LinkedIn:
http://www.linkedin.com/pub/mary-carol-lindbloom/6/a85/24a

Library News Update: 3D Printing Arrives at the Library, a brief history of the Bookmobile, and more

File photo. The Johnson County Library's Shawnee branch is located at 13811 Johnson Drive.

Libraries are often on the forefront of technology. The Chicago Public Library brings new meaning to that trend with its new CPL Innovation Lab. The Innovation Lab is free to the public and features three 3D printers, 3D printing software and various related tools. The CPL is also offering workshops to introduce patrons to the technology.

Chicago Public Library To Open 3D Printer Space

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At Mosio we’ve been watching the ’3D Printer in Libraries’ trend grow and we’re all for it. Chicago isn’t the only one. Joining them is the Saxonburg Area Library in Pittsburg, which received a generous gift of one 3D printer for its patrons to explore.

Heard Off the Street: Library’s 3-D printer spits out all kinds of fun and learning

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From technology innovation to the history of an innovative way to provide service to underserviced rural communities, the Chicoer has a story of the beginning of the California State Library Bookmobile. Long before digital reference was avialable, libraries reached out to patrons by physically bringing services to them. We might even say that the Bookmobile can be seen as the start of mobile reference

Check It Out: A library on wheels

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We’re also keeping our eye and these trends in library technologies and services, from the Library as a retail space, to studies on how young people are using libraries today.

Dalby Library enters the digital age

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Library system works to serve patrons’ changing technological needs

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When Libraries Become Retailers

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Siouxland Libraries Upgrade System

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Libraries will release a “Top 10″ recommendation list starting this fall

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THE LATEST ADDITION TO THE OBAMACARE ARMY: LIBRARIES

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Library learning to grow on its own

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Hutt libraries offer eReaders

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New report maps young Americans’ library, technology use

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Lake libraries add new database useful for finding friends, doing business research and more

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Young adults like libraries and books, new study finds

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W.O.W. bus brings books, technology to Missoula County

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Healthy libraries, healthy communities

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NFC tagged library lets you research books with your smartphone before you borrow

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Library user numbers up 10,000 as eBook usage rockets

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Queens Library Introduces Downloadable E-Magazines

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Libraries offer patrons e-books

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Westfield Library offers magazine collection online

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Library use can reverse falling standards

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Johnson County Library honored for innovation

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Staten Island’s Stapleton library bigger, beautiful and chock full of books

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Library to start Sunday hours

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Found and listed by Mosio for Libraries – Patron Support Software for Libraries. All copyright belongs to original owners.

Library News Update: African Libraries in the Digital Age – “Reaching Outside Their Walls”, Introducing the new standalone catalog system, Dubai libraries: A paradise for book lovers

Here at Mosio, we love to hear about ways libraries going digital. One consistent technology trend that is driving up circulation numbers across the country is e-books. West Virginia public libraries are finding that their patrons want books in every form they can get them, from paper to audio books to ebooks. The variety of options is bringing people in the door.

Popularity of eBooks has changed library circulation

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Meanwhile in Texas, Bryan-College Station libraries have seen an additional 2000 patrons due to their e-book collection.

Bryan-College Station libraries increasing use of eBooks

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E-books are also driving an steady monthly uptick in circulation numbers at the Calloway County Library in Kentucky.

Ebooks proving popular at Calloway library

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Where do you learn how to survive a zombie apocolypse? The public library of course. The Baraboo Library is bringing teens in the library by turning it into a community center with their Tuesday night programs. During the zombie program teens discussed zombies in pop culture, as well as learned important lessons about overall disaster preparedness.

Feeding teen brains at the library

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Here are some more news bytes about digital libraries and libraries as community spaces.

African Libraries in the Digital Age – “Reaching Outside Their Walls”

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Advances in technology changes local libraries for the better

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Heard Off the Street: Library’s 3-D printer spits out all kinds of fun and learning

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Column: Library offers plenty of e-options

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Introducing the new standalone catalog system

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Chicago Public Library to Open Free Digital Fabrication Maker Space

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South Brunswick Library Offers Cardholders Access To Digital Magazines

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A single library card for Bradford County

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The New York Public Library checks out e-commerce

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Solano libraries now lend out laptops

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Rockford Public Library Seeing More Digital Bookworms

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Dubai libraries: A paradise for book lovers

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Little Free Libraries’ Catching On In Door County

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Library of Congress Transitions to Free, Online-Only Cataloging Publications

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Houston Public Library unveils new catalog, customer account interface

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Rafael Anchia: Think libraries are important? Let’s prove it

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HUDSON LIBRARY OFFERS DIGITAL PROGRAMS TO WHET THE TECHIE APPETITE

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Secrets of the Library: Download magazines and more at your library

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Library one of the best deals in town, says director

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“Little Free Library” encourages reading, community spirit

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Library’s electronic magazines free, easy

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Found and listed by Mosio for Libraries – Patron Support Software for Libraries. All copyright belongs to original owners.

Library News: Libraries invest to keep up with demands, New technology increases efficiency at library, World’s Tiniest Library Pops Up In New York City

About 76 percent of public libraries across the country already are offering e-books, and about 39 percent of all libraries nationwide offer e-readers.

We know libraries provide access to information, but how often do you think about libraries as information creators? American Libraries Magazine shows us how libraries have always been content creators, and how they can use social media to harness and focus their content creation to get attention. Videos, podcasts and blog posts are all discussed as ways for libraries to further reach out to the public.

Libraries as Content Creators

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Last year, the Snell Library at Northeastern launched the Digital Media Commons, which offers students high tech digital tools including 3D-modeling, animation and game designing software. In the wake of the success of the Digital Media Commons, the library is announcing the next phase of the project. The first floor of the library will be converted into a new modern technology focused workspace which will include new studio space and 3D printing.

Northeastern to expand library’s cutting-​​edge Digital Media Commons

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Here are more stories of library innovation and technology.

Libraries invest to keep up with demands

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E-books present new chapter for libraries, publishers to solve

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Libraries, not just for bookworms

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Little libraries’ provide big boost for local readers

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Garwood Library brings e-books to patrons

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What does a school library look like in the digital age?

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World’s Tiniest Library Pops Up In New York City

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Making Room for Innovation

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Lehigh County students can now get eBooks through school libraries

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Library to Launch e-Reader Lending Service

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Northeastern to expand library’s cutting-​​edge Digital Media Commons

Read MoreNew technology increases efficiency at library

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Walker Memorial Library digitizes old images

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West Caldwell Public Library now bringing enhanced digital services to its patrons

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Libraries add 3-D copiers to allow readers to design, create

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Paperless public libraries switch to digital

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Library launches digital audiobook service

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Santa Maria Library has new phone for hearing impaired

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World’s 1st green Library for kids has opened

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In the Digital Age, What Becomes of the Library?

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Evanston Public Library participates in initiative to improve technology service

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Study Shows Library Branches Popular, Serve Different Needs

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Public Library marks new milestone with 500K library cardholders

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El Cerrito Library boosters seek increase in open hours

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Library News: Use Smart Phone as library card at the Westfield Library, Little Free Libraries Promote Love of Books, Library Catering on Wheels

Libraries go green, as the first solar-powered library opened in New Zealand. The library is entirely powered by 115 photovoltaic panels. Any energy generated beyond what the library needs will be sold back to the national grid. Additionally, the library has two charging stations for electric cars. Sustainable building elements are throughout the entire new library design.

First solar-powered library

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Library patrons in Westford, New Jersey can now use their smart phones as library cards. The CardStar app lets patrons save their library card barcode on their smart phones. Then they can scan the code directly off the phone to check out books.

Use Smart Phone as library card at the Westfield Library

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The Oakville Public Library is also joining the smart phone app trend, by offering an app that allows patrons to access their accounts. Patrons can place holds, renew checked out items, check library hours, search collections and download e-books and audiobooks.

Oakville Public Library launches new free smartphone app

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Here are some other library news items we found interesting.

Huntsville Public Library joins Houston technology network

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NYPL Releases Digital Collections API to the Public

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MissCo library system offers ebooks

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Learn new languages with library’s new electronic resources

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Greenle libraries now offer Zinio news link

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Tanzania: PM Unveils Pioneer E-Book Library

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Even in the digital age, libraries relevant to community

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Little Free Libraries Promote Love of Books

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Santa Clara County libraries promote early literacy skills

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Dig into reading this summer at New Orleans Public Library

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Cincinnati Library Reaches Card Milestone

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Abington Library’s Wired Wednesdays Digitize Patrons’ Experience

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Texas Library First Ever All-Digital Facility

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Flint Public Library offering free passes, discounts to state museums, more with Michigan Activity Pass program

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Library gearing up for summer projects, including children’s reading program

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Selma Library prepares to offer e-books

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The New York Public Library Announces Historic Agreement to Display Original Copy of the Bill of Rights

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Library Catering on Wheels

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Paramus Library column: New system helps optimize Bergen County libraries

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Grand Island library offers digital magazines

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Charleston County library offering free digital copies of magazines

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Orange libraries offer free technology training online

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Found and listed by Mosio for Libraries – Patron Support Software for Libraries. All copyright belongs to original owners.

Library News Update: Libraries unite to increase size of catalog, Helping Seniors Learn New Technology, Library Appreciates Support – Offers Free Alerts

The Library of Congress has a wide array of historical collections. The latest to be digitized and made available to the public for viewing is a set of 400 early Twentieth Century panoramic postcards. The postcard collection took 4 years to digitize and represents 39 states. They can be viewed online. Additionally the Library of Congress already has 4000 historic panoramic photos available for viewing online.

Library of Congress Digitizes Stunning Collection of Early Panoramic Postcards

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Assemblywoman Helene Weinstein made a generous gift to the Sheepshead Bay public libraries to buy laptops to loan to patrons. The laptops can be used anywhere in the libraries, and ease the burden on the heavily used desktop stations. The goal of the laptop program is provide people with opportunities that may improve their lives, that would be extremely difficult without computer access.

Loaner laptops draw library users

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These are some other library news stories we’re excited by this week.

Little Free Libraries great example of neighborly kindness

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Libraries unite to increase size of catalog

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Grand Strand libraries adding e-books, other streamlining media into circulation

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Waterford library opens self-check station

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Northbrook library upgrades technology

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Moms’ love for libraries anchors future

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Sacramento Library Offering State-Of-The-Art 3-D Printer Use

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Some Clearwater libraries will use RFID chip technology

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Aurora Public Library Bookmobile to be featured at Bookmobile Roundup

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Wauconda Area Library adds new state-of-the-art eBook service

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Self-study goes high-tech

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Front-yard libraries turn back page of time

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Whitehall Public Library changes with the times

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Cupertino Library unveils new ‘Tech Toolbar’ for e-reading material

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Library’s catalog easier to search

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Library Appreciates Support, Offers Free Alerts

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Pima County Libraries help create a career-ready workforce

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County libraries offer tremendous help in digital age

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Lorain libraries, including Avon and North Ridgeville, now offer free digital magazines

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Helping Seniors Learn New Technology

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Libraries offer free music downloads

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Missoula Public Library looks to future as books fill every nook

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Westfield Memorial Library Offers New E-Book Service ‘Freading’

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Found and listed by Mosio for Libraries – Patron Support Software for Libraries. All copyright belongs to original owners.

Library NewsByte: The library is home to not only books, Library launches free mobile app, Vending machines latest library offering from Northland

Members of the public making good use of the Family Mobile Library during its stop at Reayrt y Chrink, Port Erin

Maureen Sullivan, President of the ALA, writes on the Huffington Post about the new Pew study showing that the vast majority of parents place a high value libraries. She discusses what libraries have to offer children and parents, from tangible resources to intangible experiences, such as instilling a love of reading and providing a safe community environment.

Libraries Offer Children Resources Not Available at Home

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One of the intangible items libraries offer to all patrons, is the experience of browsing. This editorial talks about the personal experience of browsing at the library.

Libraries offer more than books – it’s a personal experience

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In this difficult economy, people are finding the library can be an essential resource in finding a job. The Spencer Daily Reporter talks specifically about the ways the Spencer Public Library is helping patrons in their job search. They include access to computers and the internet and books on cover letters, resumes, and job searching. Additionally, the library website has links to skill building resources.

How the library Can Help You to Find a Job!

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Read more about the ways libraries are helping people in these other news items.

The library is home to not only books

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Clive library to launch new online catalog

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Library makes changes

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Parents Value Libraries’ Digital Technologies and Programs, Pew Research Shows

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The New York Public Library Discusses eBook Pilot Projects

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Get the library app

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Even in Digital Age, Libraries Still Considered Crucial to Youth Development by Most U.S. Parents

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College Libraries Transition to High Tech Learning Centers

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Libraries; maintaining a role in the digital world

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Mobile service helping those who can’t get to local library

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B-BP Looking to Shore Up Library Programs, Enhance Technology

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Little Free Library is a great, big idea in little, tiny space

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Shorewood-Troy Library Now Offers Home Delivery Service

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Vending machines latest library offering from Northland

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Magazines go digital at Garfield County Libraries

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More people using libraries with book loans up 3% in 2012

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3D Printing Comes to Sunnyvale Library

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New Rochelle Library is not bed-bug infested

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New Library Program to Try Out Tablets & E-Readers Starts at 10 a.m.

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Library launches free mobile app

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Libraries unite to bump up size of catalog

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The bookmobile gets the digital treatment

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Found and listed by Mosio for Libraries – Patron Support Software for Libraries. All copyright belongs to original owners.

Library Newsbyte: George W. Bush Library Opens to Public, Pew: Parents Love the Library, With Tiny Libraries – Bringing Free Literature to the Streets

Carlsbad libraries work to meet new demands, technology

Carlsbad libraries work to meet new demands, technology

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Many libraries offer adaptive technologies to assist patrons with various disabilities. The Fort Frances library is trying to reach out to the community to let them know about the availability of technologies to assist the visually impaired, which have been in place since the library opened. They include the Topaz magnifier, which magnifies text up to 16X; Ruby, a handled magnifying device similar to Topaz; and SARA, which converts text to speech.

Adaptive technology equipment at library helps vision-impaired

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The Pew Internet and Life Project found that 90% of parents surveyed think that libraries are important for their children, while 80% go further and say they are “very important.” Parents appreciate libraries because of the resources that they provide, and for how they encourage children to be readers.

Pew: Parents Love the Library

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Read more about library services in these other news stories.

Value in the Library

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Groundbreaking Online Library Intrigues Educators

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Evanston Public Library creates new smartphone app

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Kindles add to library’s offerings in technology

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George W. Bush Library Opens to Public

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Libraries have the clout, respect to be leaders in parent engagement: Margaret Bernstein

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Rome library improves Wi-Fi

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New library technology at Schneider Elementary helps students enjoy reading

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British Library’s online harvest will paint ‘rich and vivid picture’ of life in the UK

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Local libraries offer free online magazines

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Library starts lending e-books

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With Tiny Libraries, Bringing Free Literature to the Streets

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Library doubles number of public computers

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Hudson, Litchfield, Lyndeborough libraries embrace open-source software

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Program brings tiny libraries to Bloomington

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One-day survey shows how Washington libraries are used

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County library system offering ebooks

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Digital Bookmobile in the Tri-Cities

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Library takes aim at grownups

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Buhl Public Library Now Offers Audiobooks, eBooks

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New library in Pasco is for whole community

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Houston Public Library serves patrons in all walks of life

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Found and listed by Mosio for Libraries – Patron Support Software for Libraries. All copyright belongs to original owners.

Library News: Digital public library with vast archive opens, ‘Libraries’ come in all shapes and sizes these days, US Presidential Libraries Contribute to Research, Education

Children read at the Centre de Lecture et d'Animation Culturelle (CLAC) in Byblos. [Photo courtesy of CLAC Byblos]

Library director hope smart phone app will help slow declining circulation

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Sacramento library adds 3-D copier to its bag of tricks

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Digital public library with vast archive opens

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Library Usage Increases

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Holyoke to promote child literacy by creating ‘mini-libraries’ at police substations, stocking cruisers with books

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‘Libraries’ come in all shapes and sizes these days

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York County Libraries to release mobile app, YCL Mobile

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lsley Library provides digital local newspaper collections

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Libraries are vital to the community

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Study: People still see value of libraries

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Baylor Central Libraries buys almanac signed by Ben Franklin

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Aztec Library expands technology with free tech classes, smartphone app

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Library continues expanding collection

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Cambridge libraries go beyond the bookmobile

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Library releases app for phones

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Libraries set to provide free wi-fi

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Libraries still relevant today

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US Presidential Libraries Contribute to Research, Education

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Public libraries in Lebanon: a novel phenomenon

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Siouxland libraries strive to be more than just book places

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Public Library Extends Helping Hands for Computer Literacy

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National Library of Scotland to hire ‘Wikipedian’

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George Demko: Library is as relevant as ever in electronic age

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Libraries are a tech and reading hub

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Saving America for posterity at the Library of Congress

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Found and listed by Mosio for Libraries – Patron Support Software for Libraries. All copyright belongs to original owners.

Library News: Vast ‘Digital Public Library Of America’ Opens Today, Library System committed to humanities-based services, Libraries offer ‘Food for Fines’ amnesty

Book News: Vast ‘Digital Public Library Of America’ Opens Today

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The Rosenbach Library and Museum Merges With Free Library of Philadelphia Foundation

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Sneak peek: GVSU offers first glimpse of its new $65 million library

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Free to read library kiosk arrives in Heidelberg

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Music, book downloads free at library

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Library System committed to humanities-based services

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Public libraries play crucial role in American society

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Digital public library with vast archive opens

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Communities flourish with libraries’ help

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Why libraries are relevant in the Google age

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Libraries offer ‘Food for Fines’ amnesty

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How libraries stay vital in a digital age

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Today’s Launch of The Digital Public Library of America

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Libraries educate, inspire and entertain

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Library adapting to evolving future

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Geauga County Public Library upgrading digital catalog to Encore

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Park Hills Library goes wireless

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New Digital Public Library of America seeks to increase accessibility to treasured works

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Amherst Libraries now offering Nook readers for checkout

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Resident finds more than books at library

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Library Sought to Anchor New Reese Development in Bronzeville

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America’s new ‘digital public library’ brings millions of documents online

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Brooklyn Public Library Eyes E-Book Sales As New Income Resource

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Philly Free Library to Merge with Rare Book Specialist Rosenbach

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Library turned into a place of wonder and treasure

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Found and listed by Mosio for Libraries – Patron Support Software for Libraries. All copyright belongs to original owners.