4 Ways Text Messaging Can Improve Your Patron Communications

A recent Pew study revealed that 80 percent of American cell phone owners use text messaging as a means of communication, sending or receiving an average of 41.5 text messages per day. For the 18-24 age group, 97 percent of cell phone owners text, sending or receiving an average of 109.5 texts per day. One […]

Mosio’s Facebook App – Now Patrons Can Ask a Librarian from Your Library Facebook Page

Virtual Reference Questions Asked Directly from your Library’s Facebook Page The growth and power of Facebook shows no signs of slowing down and now with Mosio for Libraries, you can enable your Facebook page to be yet another amazing virtual reference channel. There are instructions below, it takes about 5 clicks. No hacks, no difficult […]

Buttons to Launch Your Mosio for Libraries Support Widget

Want to add a button to your website that launches your widget? Most libraries are able to add our widget code to their footer files or use our plugins for Drupal, Joomla! or WordPress, but others are using shared websites with their schools, cities, etc. While we offer an embeddable widget, if you do not […]

Mosio for Libraries Intro Video: Multi-Channel Ask a Librarian Software | Chat + Email + Text Messaging + Widgets

The Mosio for Libraries “trailer” video is live! A 1 minute, 45 second explanation of why more librarians are choosing Mosio for their virtual reference and Ask a Librarian software needs. Mosio enables libraries to receive and respond efficiently to questions from patrons via web chat, email, text messaging and support widgets for your website, […]

Updated Marketing Materials for Mosio for Libraries Clients

We’ve updated some of the patron marketing materials for Mosio clients using Text a Librarian to accommodate virtual numbers.   Text a Librarian Posters: mfl_tal_poster_template-2013 mfl_tal_poster_template-2013_PDF Text a Librarian Table Tents: MFL_TAL_TableTent_2013 MFL_TAL_TableTent_2013_PDF Phones:

Mosio for Libraries – Ask a Librarian Software | Condensed Webinar

We’ve been getting a lot of requests lately for more webinars on different days/times, so we went ahead and made a condensed webinar showcasing all of the features and functionality of Mosio for Libraries. Spend 15 minutes and see how Mosio saves librarians hours every month by combining patron communications normally splintered across channels into […]

Adding Support Tabs: Copy/Paste Emails to Send to IT or Tech Support

The best way to get your Mosio Support Tabs where you want them? Ask nicely, of course. Here’s how… Hello! Every week we’re seeing new examples of libraries adding their Mosio Support Tabs to their websites, blogs and online collections with ease. Some of them are able to add the code themselves, but those who […]

Customize Your Support Tabs / Widgets – Mosio’s Patron Support Software for Libraries

Customization is Here – Upload Your Library’s Own Support Tab Hello! Support Tab customization is here! You are now able to upload your own Support Tab design (or use one of the 70 we have created in our Support Tabs Gallery). This enables you to create a Support Tab that has the look and feel […]

Support Tabs for Library Websites – Mosio offers 70 different colors and types!

We just created a gallery of 70 support tabs for our customers to use and will be including the source file so you can make your own. They come in different colors, formats and text treatments to create a tab best suited for your website, blog or content management system. Mosio has created the best […]

Library Guide: Setting up Holiday Auto Responders with Mosio for Libraries

Setting up Holiday Auto Responders Happy Holidays! Here’s a quick tutorial on setting up holiday auto responders using Mosio. You’ve spent time creating great auto responders and with the holidays approaching you want to let patrons know your hours have changed, but don’t want to undo what you’ve already created. No problem! Set up holiday […]