Librarians can now extend their reach beyond the library walls with Mosio’s new OmniWidget™. A complimentary feature of Mosio’s all-in-one library support tool, librarians can use the new widget to embed library help in Facebook, e-resources from any provider, discovery services, learning management systems, library and departmental websites and other heavily trafficked areas, connecting with […]
Category Archives: Announcements & News
Mosio Partners with Tshwane University of Technology for its First Library Solution in South Africa
Mosio Partners with Tshwane University of Technology for its First Library Solution in South Africa Leading virtual reference software for libraries, enabling two-way communications between staff and students via live chat, email, text messaging and Facebook, now available in South Africa FOR IMMEDIATE RELEASE Aug. 14, 2013 – PRETORIA, South Africa — Mosio for Libraries, […]
Free Trials of Mosio for Libraries
Hello! We now offer free trials of Mosio for Libraries so you can try out the system and experience how powerful virtual reference software can be. Receive and respond to patron questions via Live Chat, Text Messaging, Email and Facebook, all through a single, web-based interface. We guarantee you’ll be more efficient in your patron […]
Library News Update: 3D Printing Arrives at the Library, a brief history of the Bookmobile, and more
Libraries are often on the forefront of technology. The Chicago Public Library brings new meaning to that trend with its new CPL Innovation Lab. The Innovation Lab is free to the public and features three 3D printers, 3D printing software and various related tools. The CPL is also offering workshops to introduce patrons to the […]
Mosio’s Facebook App – Now Patrons Can Ask a Librarian from Your Library Facebook Page
Virtual Reference Questions Asked Directly from your Library’s Facebook Page The growth and power of Facebook shows no signs of slowing down and now with Mosio for Libraries, you can enable your Facebook page to be yet another amazing virtual reference channel. There are instructions below, it takes about 5 clicks. No hacks, no difficult […]
[NEWS] Leading Virtual Reference and Patron Support Software, Mosio’s Text a Librarian is Now Mosio for Libraries
Leading Virtual Reference and Patron Support Software, Mosio’s Text a Librarian is Now Mosio for Libraries Mosio’s multi-channel support software enables librarians to respond efficiently to web chats, text messages and emails through a single, web-based dashboard. SAN FRANCISCO, CA Mosio, an award-winning mobile software company providing web-based messaging solutions for businesses and organizations, has […]
Mosio for Libraries Intro Video: Multi-Channel Ask a Librarian Software | Chat + Email + Text Messaging + Widgets
The Mosio for Libraries “trailer” video is live! A 1 minute, 45 second explanation of why more librarians are choosing Mosio for their virtual reference and Ask a Librarian software needs. Mosio enables libraries to receive and respond efficiently to questions from patrons via web chat, email, text messaging and support widgets for your website, […]
Adding Support Tabs: Copy/Paste Emails to Send to IT or Tech Support
The best way to get your Mosio Support Tabs where you want them? Ask nicely, of course. Here’s how… Hello! Every week we’re seeing new examples of libraries adding their Mosio Support Tabs to their websites, blogs and online collections with ease. Some of them are able to add the code themselves, but those who […]
Library Customer Service: Online vs. In-Person (Ask a Librarian Software vs. Asking a Librarian in Real Life)
Libraries, and the folks who work in them, solve problems for patrons by connecting them with the resources and information that they need. In today’s online world an ever-increasing amount of this help is taking place via the magic of the web and mobile technologies. Patrons are no longer face-to-face with the library staff who […]
Mosio’s Text a Librarian is now Mosio for Libraries: Multi-Channel Customer Support Software for Libraries
For awhile now, our customers have been simultaneously paying us a compliment, but also making a huge feature request: “I wish we could answer all of our patron’s questions this way.” We were flattered, we’ve been listening and now we can say we have fulfilled that wish. Well, almost. Libraries using our software can now […]