5 Reasons You Should Have Ask-a-Librarian on Every Page of Your Website

To get the most value out of your library’s services and provide patrons with the highest level of service, it is important to make it as easy as possible for your patrons to connect with those services The best way to connect patrons with your Ask-a-Librarian service is to have Ask-a-Librarian tabs, links or buttons […]

25 Great Text Messaging Acronyms You May or May Not Need to Know for Your Text-a-Librarian Service

Do you speak text? Your patrons speak many languages, and you can’t learn them all. But one thing you can do to improve service to your patrons is familiarize yourself with some of the more common terms and phrases in their languages of preference. If your patron is text-savvy enough to be texting his or […]

Can personalized library customer service survive in our increasingly digital and mobile world?

The image of the library in the modern world is changing as rapidly as technology. Gone are the silent, cavernous collections guarded by scowling librarians. Libraries of today are as much about computers and information technology as they are about books. But, one of the things that has always made the library experience so special […]

Four Ways to Promote Your Ask-a-Librarian Service

Your Ask-a-Librarian service is a powerful research tool for your patrons, most of whom have come to expect quick and easy access to information and answers. Here are four promotional ideas to get the word out and help your patrons take advantage of this service. 1.  Instructional Sessions and Classes One of the best ways […]

Mosio’s Text a Librarian is now Mosio for Libraries: Multi-Channel Customer Support Software for Libraries

For awhile now, our customers have been simultaneously paying us a compliment, but also making a huge feature request: “I wish we could answer all of our patron’s questions this way.” We were flattered, we’ve been listening and now we can say we have fulfilled that wish. Well, almost. Libraries using our software can now […]

Customize Your Support Tabs / Widgets – Mosio’s Patron Support Software for Libraries

Customization is Here – Upload Your Library’s Own Support Tab Hello! Support Tab customization is here! You are now able to upload your own Support Tab design (or use one of the 70 we have created in our Support Tabs Gallery). This enables you to create a Support Tab that has the look and feel […]

Mosio’s Patron Support and Help Desk Software for Libraries [VIDEO]

Hello! This video explains all of the great reasons why more librarians choose Mosio. Our patron support software for libraries enables you to help more patrons wherever they are, faster. We offer simple copy/paste widget code for your website, blogs, content management systems and online resource areas. When patrons have questions, they click the tab, […]

See the Next Generation of Library to Patron Communications with Mosio @ ALA Midwinter

Mosio has something fun planned for all that visit our booth #2701 at ALA Midwinter this year and you really won’t want to miss it! Come see us and get your picture taken with one of America’s favorite literary giants and find out why Mosio is leading the way in Library Helpdesk Software. You can […]

Support Tabs for Library Websites – Mosio offers 70 different colors and types!

We just created a gallery of 70 support tabs for our customers to use and will be including the source file so you can make your own. They come in different colors, formats and text treatments to create a tab best suited for your website, blog or content management system. Mosio has created the best […]

Library Guide: Setting up Holiday Auto Responders with Mosio for Libraries

Setting up Holiday Auto Responders Happy Holidays! Here’s a quick tutorial on setting up holiday auto responders using Mosio. You’ve spent time creating great auto responders and with the holidays approaching you want to let patrons know your hours have changed, but don’t want to undo what you’ve already created. No problem! Set up holiday […]