Category Archives: Library Help Desk Software

5 Reasons You Should Have Ask-a-Librarian on Every Page of Your Website


To get the most value out of your library’s services and provide patrons with the highest level of service, it is important to make it as easy as possible for your patrons to connect with those services

The best way to connect patrons with your Ask-a-Librarian service is to have Ask-a-Librarian tabs, links or buttons on every page of your library’s website. Here are five ways that implementing such a strategy with your online reference will benefit your users:

1. All successful advertisers know that the key to getting a message across is through repetition and consistent branding. When your patrons interact with a consistent layout from page to page and see Ask-a-Librarian on every page, you have created the best possible ongoing marketing campaign for your service, with an important added bonus: It’s free.

2. While we can predict some user behavior, we never really know when and where on a website patrons are going to need assistance. A patron may be on a page where the information seems to be straight-forward to librarians, but to an uninitiated patron the information may leave questions. Likewise, a patron may be on one page but thinking ahead to another problem or the next step in his or her research process. Having Ask-a-Librarian immediately available from wherever the patron may be on the library’s website ensures that he or she will be able to connect to help when needed.

3. If a patron is interacting with the library’s website, encounters a problem, and then has to recall where to go to find the Ask-a-Librarian service, the library has not succeeded in making the most of the service’s primary benefit to users – the ability to connect them instantly with a library professional who can solve their problem.

4. Consistent placement of the Ask-a-Librarian tab on your library’s webpages makes marketing the service via social media or flyers much easier. When the Ask-a-Librarian tab is on every page of your library website, there is no need to place an easily forgotten URL (or URLs) on your marketing materials – simply state that the Ask-a-Librarian service is available from every page on the library website and where it is located (“look for our Ask-a-Librarian tab in the upper left-hand corner of any page on the library site”).

5. Each Ask-a-Librarian query that comes from a specific page can help you improve the overall content and design of that page. When you have an Ask-a-Librarian chat box on every page, and you are tracking which pages queries come in from, this gives you the great benefit of an ongoing focus group indirectly telling you what works and what doesn’t work on every page of your library’s site.

Responding quickly to queries will help you provide the top-notch customer service that will keep your library patrons satisfied and returning for more business. To make sure your patrons submit those queries whenever they need help on your library’s site, you should have ask-a-librarian tabs on every page.

 

Mosio for Libraries
Patron Support Simplified
http://mosio.com/libraries

Virtual reference from your Facebook page via the Facebook mobile and iPad apps with Mosio for Libraries

How to set up your library’s Facebook Page to launch your Mosio for Libraries widget inside of Facebook Mobile and iPad Apps.

^Yes, it’s a mouthful, but bear with us, this is pretty cool.

Mosio recently launched a Facebook App enabling you to add your chat/email/text messaging widget to your Facebook Pages. The app is getting a lot of excitement from our customers and naturally we got a request from a library asking us about making it work in Facebook mobile (the app or mobile web). Creating a Facebook App doesn’t automatically mean it will be an app in Facebook Mobile. Well we found a way to make it work and we’re going to show you how, right now. In fact, to do this you’re not even using the Mosio Facebook App, you’ll see the how/why in a second.

What you’ll need:
1) Mosio for Libraries
2) Bitly or another url shortening service
3) A Facebook Page

Step 1: Launch your Mosio widget from the tab or button on your website’s page and copy the url inside the widget.
mosio_facebook_mobile_widget

 

Step 2: Paste the url into the Paste a Link Here field (look for the puffer fish if you’re using Bitly)
After you do this, you can create a custom url name after bit.ly/YOURCUSTOMNAMEHERE. “askaquestion” was taken, so we used hyphens for the same effect.
bitly_paste_a_link

 

Step 3: Find a place (or places) in your Facebook Page to paste the link
We pasted ours in the Description/About sections, but you can also upload a photo and paste the url in the description of a photo. The screen shots below show it on iPhone, iPad and also the photo we uploaded of an Ask a Question button.

mosio_facebook_mobile2 mosio_facebook_ipad1 mosio_facebook_askaq_button_facebookapp

 

Step 4: That’s it! When someone clicks on the link it will open inside the Facebook Mobile or iPad App.
If a patron is accessing your library’s Facebook Page from the web via a smartphone or tablet it will open up in a new browser window.

mosio_facebook_mobile3 mosio_facebook_ipad2

If you’re a Mosio customer and you need any assistance, you can use our support widgets to get you the help you need. If you’re a library looking to support patrons from all channels (Online Chat, Text Messaging, Email and Facebook) through a simple, web-based dashboard, please consider Mosio for Libraries. We have plans for all sized libraries.

Have a wonderful day!

The Mosio Team

Mosio for Libraries
Patron Support Simplified
http://mosio.com/libraries

Library News Update: 3D Printing Arrives at the Library, a brief history of the Bookmobile, and more

File photo. The Johnson County Library's Shawnee branch is located at 13811 Johnson Drive.

Libraries are often on the forefront of technology. The Chicago Public Library brings new meaning to that trend with its new CPL Innovation Lab. The Innovation Lab is free to the public and features three 3D printers, 3D printing software and various related tools. The CPL is also offering workshops to introduce patrons to the technology.

Chicago Public Library To Open 3D Printer Space

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At Mosio we’ve been watching the ’3D Printer in Libraries’ trend grow and we’re all for it. Chicago isn’t the only one. Joining them is the Saxonburg Area Library in Pittsburg, which received a generous gift of one 3D printer for its patrons to explore.

Heard Off the Street: Library’s 3-D printer spits out all kinds of fun and learning

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From technology innovation to the history of an innovative way to provide service to underserviced rural communities, the Chicoer has a story of the beginning of the California State Library Bookmobile. Long before digital reference was avialable, libraries reached out to patrons by physically bringing services to them. We might even say that the Bookmobile can be seen as the start of mobile reference

Check It Out: A library on wheels

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We’re also keeping our eye and these trends in library technologies and services, from the Library as a retail space, to studies on how young people are using libraries today.

Dalby Library enters the digital age

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Library system works to serve patrons’ changing technological needs

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When Libraries Become Retailers

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Siouxland Libraries Upgrade System

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Libraries will release a “Top 10″ recommendation list starting this fall

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THE LATEST ADDITION TO THE OBAMACARE ARMY: LIBRARIES

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Library learning to grow on its own

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Hutt libraries offer eReaders

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New report maps young Americans’ library, technology use

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Lake libraries add new database useful for finding friends, doing business research and more

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Young adults like libraries and books, new study finds

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W.O.W. bus brings books, technology to Missoula County

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Healthy libraries, healthy communities

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NFC tagged library lets you research books with your smartphone before you borrow

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Library user numbers up 10,000 as eBook usage rockets

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Queens Library Introduces Downloadable E-Magazines

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Libraries offer patrons e-books

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Westfield Library offers magazine collection online

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Library use can reverse falling standards

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Johnson County Library honored for innovation

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Staten Island’s Stapleton library bigger, beautiful and chock full of books

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Library to start Sunday hours

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Found and listed by Mosio for Libraries – Patron Support Software for Libraries. All copyright belongs to original owners.

Library News: Libraries using radio waves to save staff and customers time, The “Bookless” Library, US libraries to help uninsured Americans figure out new health coverage options

(Chris Carlson/AP)

At Mosio we love libraries. It turns out so do young people. A new study finds that the age group that uses libraries the most is 16 to 29 year olds. Given how tech savvy young people are, this is an incentive for libraries to keep on the cutting edge of technology and digital reference trends. However, the study also finds that despite their technological skills, young people are still fond of traditional bound paper books.

Young adults like libraries and books, new study finds

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A love of paper books may be part of the success of the “Little Free Library” kiosks. Popping up around the globe, these small wooden boxes offer people a new way to share books and the reading experience.

Little Free Library kiosks pop up in Sacramento area

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From free books on every corner to the “Bookless Library,” North Carolina State University is turning the traditional library on its head. Their new Hunt Library is a clean modern open space, with lots of room for students to congregate and collaborate. What’s missing are the books. They aren’t gone completely, however. They are simply tucked away in an archival space, and delivered by a book delivery system called the “bookBot.”

The “Bookless” Library

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Here are some other news items from the libary world you might find interesting.

Queens Library Offers Free Digital Copies of Magazines

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ALA 2013: Libraries to Offer Monthly ‘Top 10′ Book List

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Bringing libraries back to communities

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Video: Libraries using radio waves to save staff, customers time

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Local libraries: staying relevant in a digital age

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Siouxland Libraries New Technology

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The Central Library Moves Hidden Treasures Out Into The Public Eye

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Library now offers even more downloadable audiobooks

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Morton Grove Library to open new entrance, install self-checkout

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Amid changing technology, West Virginia’s public libraries maintain relevance

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Laptop donations increase access at library

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Howard Library System named Library of the Year

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APNewsBreak: US libraries to help uninsured Americans figure out new health coverage options

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Who knew reading could be so lucrative — Library system to give away $1,500 in prizes

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Library to roll out new checkout system

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Mt. Airy’s Lovett Library selected as prototype in citywide library system transformation

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Oregon State Library offers services to enhance local library programs

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Perry Castañeda Library consolidates service desk

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New mobile app lets users search library catalog, download eBooks

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Access Aberdeen library services 24/7

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Pima Library goes mobile with new app

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The Library virtually and in reality

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Found and listed by Mosio for Libraries – Patron Support Software for Libraries. All copyright belongs to original owners.

 

Library News Update: African Libraries in the Digital Age – “Reaching Outside Their Walls”, Introducing the new standalone catalog system, Dubai libraries: A paradise for book lovers

Here at Mosio, we love to hear about ways libraries going digital. One consistent technology trend that is driving up circulation numbers across the country is e-books. West Virginia public libraries are finding that their patrons want books in every form they can get them, from paper to audio books to ebooks. The variety of options is bringing people in the door.

Popularity of eBooks has changed library circulation

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Meanwhile in Texas, Bryan-College Station libraries have seen an additional 2000 patrons due to their e-book collection.

Bryan-College Station libraries increasing use of eBooks

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E-books are also driving an steady monthly uptick in circulation numbers at the Calloway County Library in Kentucky.

Ebooks proving popular at Calloway library

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Where do you learn how to survive a zombie apocolypse? The public library of course. The Baraboo Library is bringing teens in the library by turning it into a community center with their Tuesday night programs. During the zombie program teens discussed zombies in pop culture, as well as learned important lessons about overall disaster preparedness.

Feeding teen brains at the library

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Here are some more news bytes about digital libraries and libraries as community spaces.

African Libraries in the Digital Age – “Reaching Outside Their Walls”

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Advances in technology changes local libraries for the better

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Heard Off the Street: Library’s 3-D printer spits out all kinds of fun and learning

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Column: Library offers plenty of e-options

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Introducing the new standalone catalog system

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Chicago Public Library to Open Free Digital Fabrication Maker Space

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South Brunswick Library Offers Cardholders Access To Digital Magazines

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A single library card for Bradford County

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The New York Public Library checks out e-commerce

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Solano libraries now lend out laptops

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Rockford Public Library Seeing More Digital Bookworms

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Dubai libraries: A paradise for book lovers

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Little Free Libraries’ Catching On In Door County

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Library of Congress Transitions to Free, Online-Only Cataloging Publications

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Houston Public Library unveils new catalog, customer account interface

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Rafael Anchia: Think libraries are important? Let’s prove it

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HUDSON LIBRARY OFFERS DIGITAL PROGRAMS TO WHET THE TECHIE APPETITE

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Secrets of the Library: Download magazines and more at your library

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Library one of the best deals in town, says director

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“Little Free Library” encourages reading, community spirit

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Library’s electronic magazines free, easy

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Found and listed by Mosio for Libraries – Patron Support Software for Libraries. All copyright belongs to original owners.

Library News: Libraries look beyond the shelves, Why Libraries Are More Relevant Than Ever Before, New York Libraries 24 Hour Read In

Albertsons Library at Boise State gets some great publicity from the campus newspaper. The story talks about the various services the library provides that aid students in their research needs, and save them valuable time. The piece details how to get research assistance both in the library, and through the text and mobile options.

Library tips to save students time

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Another fun example of how libraries are drawing in young people is Harlem’s new library dedicated entirely to teenagers. The library offers 4,400 square feet of open space. Teens can play video games, snack, lounge and study. The space boasts bright colors and creative seating.

PUBLIC LIBRARY ENCOURAGES TEENS TO HANG OUT [PICS]

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Read more about new trends in libraries in these other stories.

Libraries look beyond the shelves

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MidPointe: We are a modern, changing library

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Maine libraries’ Internet expansion aids jobless

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Washington libraries embrace technology

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Montclair Public Library investigating new ways to check out

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Could Bookless Libraries Revolutionize Access for the Poor?

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Public Libraries of Saginaw keep kids, adults reading with summer reading kickoff June 3

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Why Libraries Are More Relevant Than Ever Before

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A Gorgeous Home Library Would Turn Anyone Into A Bookworm (PHOTOS)

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Rediscover the wonders at your local library

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Even in the digital age, public libraries provide an important service

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Digital bookmobile’ promotes e-books

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Library of Congress to exhibit 230 new items in “Civil War in America”

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Bookmobile Hits The Streets

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Howard County Library System Named 2013 Library of the Year

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Libraries expanding availability of free digital downloads

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City of Evanston announces new mobile app for the Public Library

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New York Libraries 24 Hour Read In

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Check it Out at the Library: Traveling photos tell county libraries stories

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Library use on the rise in a tough economy

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Duluth library’s book-delivery program comes off the shelf

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Patrons can use materials from any location in the library system

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Williamsburg Library gets online magazines

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Found and listed by Mosio for Libraries – Patron Support Software for Libraries. All copyright belongs to original owners.

Library News: Libraries invest to keep up with demands, New technology increases efficiency at library, World’s Tiniest Library Pops Up In New York City

About 76 percent of public libraries across the country already are offering e-books, and about 39 percent of all libraries nationwide offer e-readers.

We know libraries provide access to information, but how often do you think about libraries as information creators? American Libraries Magazine shows us how libraries have always been content creators, and how they can use social media to harness and focus their content creation to get attention. Videos, podcasts and blog posts are all discussed as ways for libraries to further reach out to the public.

Libraries as Content Creators

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Last year, the Snell Library at Northeastern launched the Digital Media Commons, which offers students high tech digital tools including 3D-modeling, animation and game designing software. In the wake of the success of the Digital Media Commons, the library is announcing the next phase of the project. The first floor of the library will be converted into a new modern technology focused workspace which will include new studio space and 3D printing.

Northeastern to expand library’s cutting-​​edge Digital Media Commons

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Here are more stories of library innovation and technology.

Libraries invest to keep up with demands

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E-books present new chapter for libraries, publishers to solve

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Libraries, not just for bookworms

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Little libraries’ provide big boost for local readers

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Garwood Library brings e-books to patrons

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What does a school library look like in the digital age?

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World’s Tiniest Library Pops Up In New York City

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Making Room for Innovation

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Lehigh County students can now get eBooks through school libraries

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Library to Launch e-Reader Lending Service

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Northeastern to expand library’s cutting-​​edge Digital Media Commons

Read MoreNew technology increases efficiency at library

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Walker Memorial Library digitizes old images

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West Caldwell Public Library now bringing enhanced digital services to its patrons

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Libraries add 3-D copiers to allow readers to design, create

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Paperless public libraries switch to digital

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Library launches digital audiobook service

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Santa Maria Library has new phone for hearing impaired

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World’s 1st green Library for kids has opened

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In the Digital Age, What Becomes of the Library?

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Evanston Public Library participates in initiative to improve technology service

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Study Shows Library Branches Popular, Serve Different Needs

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Public Library marks new milestone with 500K library cardholders

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El Cerrito Library boosters seek increase in open hours

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Found and listed by Mosio for Libraries – Patron Support Software for Libraries. All copyright belongs to original owners.

Library News Update: Libraries unite to increase size of catalog, Helping Seniors Learn New Technology, Library Appreciates Support – Offers Free Alerts

The Library of Congress has a wide array of historical collections. The latest to be digitized and made available to the public for viewing is a set of 400 early Twentieth Century panoramic postcards. The postcard collection took 4 years to digitize and represents 39 states. They can be viewed online. Additionally the Library of Congress already has 4000 historic panoramic photos available for viewing online.

Library of Congress Digitizes Stunning Collection of Early Panoramic Postcards

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Assemblywoman Helene Weinstein made a generous gift to the Sheepshead Bay public libraries to buy laptops to loan to patrons. The laptops can be used anywhere in the libraries, and ease the burden on the heavily used desktop stations. The goal of the laptop program is provide people with opportunities that may improve their lives, that would be extremely difficult without computer access.

Loaner laptops draw library users

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These are some other library news stories we’re excited by this week.

Little Free Libraries great example of neighborly kindness

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Libraries unite to increase size of catalog

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Grand Strand libraries adding e-books, other streamlining media into circulation

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Waterford library opens self-check station

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Northbrook library upgrades technology

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Moms’ love for libraries anchors future

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Sacramento Library Offering State-Of-The-Art 3-D Printer Use

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Some Clearwater libraries will use RFID chip technology

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Aurora Public Library Bookmobile to be featured at Bookmobile Roundup

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Wauconda Area Library adds new state-of-the-art eBook service

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Self-study goes high-tech

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Front-yard libraries turn back page of time

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Whitehall Public Library changes with the times

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Cupertino Library unveils new ‘Tech Toolbar’ for e-reading material

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Library’s catalog easier to search

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Library Appreciates Support, Offers Free Alerts

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Pima County Libraries help create a career-ready workforce

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County libraries offer tremendous help in digital age

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Lorain libraries, including Avon and North Ridgeville, now offer free digital magazines

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Helping Seniors Learn New Technology

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Libraries offer free music downloads

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Missoula Public Library looks to future as books fill every nook

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Westfield Memorial Library Offers New E-Book Service ‘Freading’

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Found and listed by Mosio for Libraries – Patron Support Software for Libraries. All copyright belongs to original owners.

Mosio for Libraries Intro Video: Multi-Channel Ask a Librarian Software | Chat + Email + Text Messaging + Widgets

The Mosio for Libraries “trailer” video is live! A 1 minute, 45 second explanation of why more librarians are choosing Mosio for their virtual reference and Ask a Librarian software needs.

Mosio enables libraries to receive and respond efficiently to questions from patrons via web chat, email, text messaging and support widgets for your website, blog and electronic resources. We’ll stop typing now and you can just watch the video. :)

 

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Library Newsbyte: George W. Bush Library Opens to Public, Pew: Parents Love the Library, With Tiny Libraries – Bringing Free Literature to the Streets

Carlsbad libraries work to meet new demands, technology

Carlsbad libraries work to meet new demands, technology

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Many libraries offer adaptive technologies to assist patrons with various disabilities. The Fort Frances library is trying to reach out to the community to let them know about the availability of technologies to assist the visually impaired, which have been in place since the library opened. They include the Topaz magnifier, which magnifies text up to 16X; Ruby, a handled magnifying device similar to Topaz; and SARA, which converts text to speech.

Adaptive technology equipment at library helps vision-impaired

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The Pew Internet and Life Project found that 90% of parents surveyed think that libraries are important for their children, while 80% go further and say they are “very important.” Parents appreciate libraries because of the resources that they provide, and for how they encourage children to be readers.

Pew: Parents Love the Library

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Read more about library services in these other news stories.

Value in the Library

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Groundbreaking Online Library Intrigues Educators

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Evanston Public Library creates new smartphone app

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Kindles add to library’s offerings in technology

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George W. Bush Library Opens to Public

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Libraries have the clout, respect to be leaders in parent engagement: Margaret Bernstein

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Rome library improves Wi-Fi

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New library technology at Schneider Elementary helps students enjoy reading

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British Library’s online harvest will paint ‘rich and vivid picture’ of life in the UK

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Local libraries offer free online magazines

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Library starts lending e-books

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With Tiny Libraries, Bringing Free Literature to the Streets

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Library doubles number of public computers

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Hudson, Litchfield, Lyndeborough libraries embrace open-source software

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Program brings tiny libraries to Bloomington

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One-day survey shows how Washington libraries are used

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County library system offering ebooks

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Digital Bookmobile in the Tri-Cities

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Library takes aim at grownups

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Buhl Public Library Now Offers Audiobooks, eBooks

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New library in Pasco is for whole community

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Houston Public Library serves patrons in all walks of life

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Found and listed by Mosio for Libraries – Patron Support Software for Libraries. All copyright belongs to original owners.