Tag Archives: Best Virtual Reference Software

Free Trials of Mosio for Libraries


Hello! We now offer free trials of Mosio for Libraries so you can try out the system and experience how powerful virtual reference software can be.

  • Receive and respond to patron questions via Live Chat, Text Messaging, Email and Facebook, all through a single, web-based interface.
  • We guarantee you’ll be more efficient in your patron communications.
  • Add an Ask a Librarian button to your Facebook Page with a few clicks.
  • Answer questions from widgets on your website, blogs or electronic resources.
  • Patrons can text questions from their mobile phones or chat from smartphones or tablets.

There’s no obligation and no credit card required. Sign up for your Mosio for Libraries free trial here.

Thanks and we look forward to working with you!

The Mosio for Libraries Team

Mosio for Libraries
Patron Support Simplified

Curiosity takes off and lands…at the library!

Curiosity takes off and lands…at the library!

Lost Race of Mars by Robert Silverberg

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We landed on Mars again. High five! Ok, moving on…

Updates This Week:
* Sound Notifications – You now get the “whale” sound when a new chat comes in along with a “dink” sound during a chat when it is “your turn” to respond. To turn sound on, click on Settings > Notifications, then scroll down to the bottom and click the Yes dot under “Play a Sound.” Done!
* Embeddable Widget – This is going live tonight, instructions on how to implement it are in the Chat Help section of your microboard (upper right). Please note: You place the code for the embeddable widget where you want it on the page, so it’s different than the tab. When we enable customization of the widget/tab in the next couple of weeks, we’ll do the same for the embeddable widget. Thanks for your patience!
* No Agent On Duty / Text Me  –  Also going live tonight, when no one is logged in to chat, our widget will slide out and ask the patron to type their question and their phone number so they can be responded to via text message. This is the next step in the full support widget. Here’s what it looks like:
Coming Up Next:

* More of the slide out widget you see above with Email and Text Me inputs – The complete patron support package in one widget/tab.

* Pro-Active Chat Option – Don’t let patrons leave your website! Once implemented, you’ll be able to have a chat window pop up after a patron has been on your website for a short time. If you’ve been to our site during regular business hours, you’ve seen it. We heard from one of our libraries who has used it before that they absolutely LOVED IT, it is the store equivalent of a greeter saying “hello, is there anything I can help you with?” when you walk in. You don’t have to turn it on, but we’re hearing some excitement about it.

* Customized Look and Feel – Also a popular request, you will be able to adjust colors, text, placement of your widget tabs! Due to the way things are being developed, this feature has to be after the Email and Text Me functionalities are in place, but we promise, we have every intention of giving you control over the design of your widget so it flows with your website. Thank you for your patience on this.

* Jay’s Surprise (A Special Feature from our CTO) – Sorry, we can’t tell you, even though he pretty much told us what it is. :)

Patron Support Tips Newsletter!
We have a regular email newsletter that goes out with Patron Support Tips. It has tips, tricks, news, information and resources to help you get the most from your reference and patron communications.

That’s all for now, we’ll send the next newsletter when we release a new set of features which is VERY SOON!

Have a wonderful day,

The Text a Librarian Team
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Adding Mosio’s Text a Librarian Reference Widget/Tab to your LibGuides | Library Chat Widget

Adding Mosio’s Text a Librarian Reference Widget/Tab to your LibGuides

Special thanks to Kristen B. for the helpful info!

In her own words…

“As our resident LibGuides nerd, I played with a couple of ways of putting the code in. To put it in the footer [which places the tab on all pages], the process is: 1.) Login to LibGuides. 2.) Click Dashboard. 3.) Click Admin Stuff –> Look & Feel. 4) Paste the chat code in the “Custom Footer Code” box. This is a “system wide” setting, and the code will appear on every page. One must have administrative-level access in LibGuides to get to these settings.

I also discovered that I can put the widget on individual LibGuides pages by opening the plain-text editor of any box on that page and pasting the code in that way. A really easy solution if one doesn’t want the chat box across the entire system.”

And if all else fails, you can either ask the super helpful LibGuides folks or hit us up for support. We’ve heard from a few libraries that it’s relatively easy to do, but we’ll do what we can can to get it up and running for you.

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More information about Mosio’s Text a Librarian