7 Things Library Customers Want NOW | Customer Service and Library Patrons

Free Patron Support Tips via Email – Sign up! 7 Things Library Customers Want NOW What attracts library customers to today’s libraries? The rise of mobile culture and the smart phone society brings a dynamic shift in expectations about how, when, and where to access information. Endless media streams, interactive news feeds, and autonomous research […]

Getting More Patron Usage from your Text a Librarian Service | Best Practices from Mosio’s Text a Librarian

The video below is a recorded session discussing how we’re seeing libraries increase patron usage. Below is a transcript of the notes taken during the recording.   Increasing Patron Usage of your Text a Librarian Service:   Get patrons to register their phones.   The following conversation took place late in the evening as part […]

Library Thought Leaders Q&A: Buffy Hamilton (The Unquiet Librarian)

Today’s library thought leader is Buffy Hamilton (aka The Unquiet Librarian), high school librarian and teacher at The Unquiet Library in Canton, Georgia. For this series we are gathering thoughts and opinions about Patron Relationship Management (aka PRM) in libraries. What does PRM mean to you? Is it different in a high school library setting? If so, how? […]

Library Thought Leaders Q&A: Courtney Young (Penn State Greater Allegheny)

Today’s library thought leader is Courtney Young, Head Librarian and Associate Professor of Women’s Studies and Penn State Greater Allegheny. Hi Courtney, thanks so much for your time, here we go…What does the idea of Patron Relationship Management in libraries mean to you? For me, Patron Relationship Management means a supportive collaboration. That includes getting […]

Library Thought Leaders Q&A: Aaron Tay

Today’s Library Thought Leader is Aaron Tay, Reference Librarian with the National University of Singapore. As you know, the theme of this Q&A series is “Patron Relationship Management” or PRM. What areas of PRM are you seeing where libraries can benefit the most? To me Patron Relationship Management refers to tracking, managing of customer/patron needs […]

Library Thought Leaders Q&A: Alison Miller

Today’s Library Thought Leader is Alison Miller, Manager of the ipl2 Reference Services at Drexel University and the WISE Coordinator for Syracuse University. As you know, the theme of this Q&A series is “Patron Relationship Management” or PRM. What areas of PRM are you seeing where libraries can benefit the most? There is no one […]