Tag Archives: email

Library News Update: Libraries unite to increase size of catalog, Helping Seniors Learn New Technology, Library Appreciates Support – Offers Free Alerts

The Library of Congress has a wide array of historical collections. The latest to be digitized and made available to the public for viewing is a set of 400 early Twentieth Century panoramic postcards. The postcard collection took 4 years to digitize and represents 39 states. They can be viewed online. Additionally the Library of Congress already has 4000 historic panoramic photos available for viewing online.

Library of Congress Digitizes Stunning Collection of Early Panoramic Postcards

Read More

Assemblywoman Helene Weinstein made a generous gift to the Sheepshead Bay public libraries to buy laptops to loan to patrons. The laptops can be used anywhere in the libraries, and ease the burden on the heavily used desktop stations. The goal of the laptop program is provide people with opportunities that may improve their lives, that would be extremely difficult without computer access.

Loaner laptops draw library users

Read More

These are some other library news stories we’re excited by this week.

Little Free Libraries great example of neighborly kindness

Read More

Libraries unite to increase size of catalog

Read More

Grand Strand libraries adding e-books, other streamlining media into circulation

Read More

Waterford library opens self-check station

Read More

Northbrook library upgrades technology

Read More

Moms’ love for libraries anchors future

Read More

Sacramento Library Offering State-Of-The-Art 3-D Printer Use

Read More

Some Clearwater libraries will use RFID chip technology

Read More

Aurora Public Library Bookmobile to be featured at Bookmobile Roundup

Read More

Wauconda Area Library adds new state-of-the-art eBook service

Read More

Self-study goes high-tech

Read More

Front-yard libraries turn back page of time

Read More

Whitehall Public Library changes with the times

Read More

Cupertino Library unveils new ‘Tech Toolbar’ for e-reading material

Read More

Library’s catalog easier to search

Read More

Library Appreciates Support, Offers Free Alerts

Read More

Pima County Libraries help create a career-ready workforce

Read More

County libraries offer tremendous help in digital age

Read More

Lorain libraries, including Avon and North Ridgeville, now offer free digital magazines

Read More

Helping Seniors Learn New Technology

Read More

Libraries offer free music downloads

Read More

Missoula Public Library looks to future as books fill every nook

Read More

Westfield Memorial Library Offers New E-Book Service ‘Freading’

Read More

 

Found and listed by Mosio for Libraries – Patron Support Software for Libraries. All copyright belongs to original owners.

7 Things Library Customers Want NOW | Customer Service and Library Patrons

Free Patron Support Tips via Email – Sign up!

7 Things Library Customers Want NOW

What attracts library customers to today’s libraries? The rise of mobile culture and the smart phone society brings a dynamic shift in expectations about how, when, and where to access information. Endless media streams, interactive news feeds, and autonomous research options provide numerous avenues for information-seeking customers. What factors draw their attention to the library, rather than a crowdsourced data channel, commercial service, or search engine?

1.    Convenience. Mobile customers use text messaging constantly and carry on multiple conversations concurrently. Libraries offering SMS services to manage reference, information, or patron relationships fit seamlessly into to this information exchange and can interact directly with the customers at the point of need.

2.    Community. Libraries serve an essential role as a leading provider of educational programs, local events, after school and family activities, and employment and business resource centers. Announcements, notifications, mailing lists, newsletters, and social media are effective options for community interaction, library marketing, and advocacy.

3.    Immediacy. Libraries partner with other libraries around the city, county, state, and country, and make use of these established networks to connect readers and researchers with necessary information. From integrated request systems to on-site kiosks, libraries support patron self-service, both inside and outside of library buildings.

4.    Accuracy. Librarians deliver experienced, trained, and intuitive support to readers and researchers seeking specific content. Rich collections are enhanced by a curator’s historical knowledge, detailed research questions are handled by subject specialists, and so on. Library services delivered via IM (instant messaging), allow librarians to handle complete questions while providing direct access to supporting documentation and online resources.

5.    Customization. Once accurate content is identified, librarians provide expertise, synthesis, analysis, feedback, and references, without bias, in the context of the inquiry.

6.    Privacy. Libraries’ privacy practices are published and non-negotiable: private records are not made public, sold to advertisers, or shared with other agencies.

7.    Service. Regular library users recognize the value of direct support, local context, and personal attention. These strengths, built and enhanced through patron relationships, set outstanding libraries apart from the competition.

About the Author
Lisa Carlucci Thomas is the Director and Founder of Design Think Do, providing innovation and technology consulting to libraries, publishers, and information partners. Follow Lisa on Twitter @lisacarlucci

Want to get more free patron support tips delivered to your inbox? Sign up here!

Fill out my online form.