Tag Archives: Facebook App for Libraries

Virtual reference from your Facebook page via the Facebook mobile and iPad apps with Mosio for Libraries

How to set up your library’s Facebook Page to launch your Mosio for Libraries widget inside of Facebook Mobile and iPad Apps.

^Yes, it’s a mouthful, but bear with us, this is pretty cool.

Mosio recently launched a Facebook App enabling you to add your chat/email/text messaging widget to your Facebook Pages. The app is getting a lot of excitement from our customers and naturally we got a request from a library asking us about making it work in Facebook mobile (the app or mobile web). Creating a Facebook App doesn’t automatically mean it will be an app in Facebook Mobile. Well we found a way to make it work and we’re going to show you how, right now. In fact, to do this you’re not even using the Mosio Facebook App, you’ll see the how/why in a second.

What you’ll need:
1) Mosio for Libraries
2) Bitly or another url shortening service
3) A Facebook Page

Step 1: Launch your Mosio widget from the tab or button on your website’s page and copy the url inside the widget.
mosio_facebook_mobile_widget

 

Step 2: Paste the url into the Paste a Link Here field (look for the puffer fish if you’re using Bitly)
After you do this, you can create a custom url name after bit.ly/YOURCUSTOMNAMEHERE. “askaquestion” was taken, so we used hyphens for the same effect.
bitly_paste_a_link

 

Step 3: Find a place (or places) in your Facebook Page to paste the link
We pasted ours in the Description/About sections, but you can also upload a photo and paste the url in the description of a photo. The screen shots below show it on iPhone, iPad and also the photo we uploaded of an Ask a Question button.

mosio_facebook_mobile2 mosio_facebook_ipad1 mosio_facebook_askaq_button_facebookapp

 

Step 4: That’s it! When someone clicks on the link it will open inside the Facebook Mobile or iPad App.
If a patron is accessing your library’s Facebook Page from the web via a smartphone or tablet it will open up in a new browser window.

mosio_facebook_mobile3 mosio_facebook_ipad2

If you’re a Mosio customer and you need any assistance, you can use our support widgets to get you the help you need. If you’re a library looking to support patrons from all channels (Online Chat, Text Messaging, Email and Facebook) through a simple, web-based dashboard, please consider Mosio for Libraries. We have plans for all sized libraries.

Have a wonderful day!

The Mosio Team

Mosio for Libraries
Patron Support Simplified
http://mosio.com/libraries

Mosio’s Facebook App – Now Patrons Can Ask a Librarian from Your Library Facebook Page

Virtual Reference Questions Asked Directly from your Library’s Facebook Page

The growth and power of Facebook shows no signs of slowing down and now with Mosio for Libraries, you can enable your Facebook page to be yet another amazing virtual reference channel. There are instructions below, it takes about 5 clicks. No hacks, no difficult workarounds using FBML (Facebook Markup Language), just a few clicks and you’ve extended your virtual reference services to Facebook. Here’s how you do it…

Step 1: Visit https://apps.facebook.com/mosiofb and you’ll see a window that looks like this:

mosio_facebook_app_screenshot

Step 2: Enter in your Keyword, an email address of one of your admins, then pick the page you want to add the app into.

Step 3: Click on Last Step: Add it to your page and then choose your page in the drop down.

That’s it! You’ll see the Ask a Question button in your tabs. The default button may change, but here’s what it looks like today:
mosio_facebook_app_button

If you want to change the color or title of the button, click on the little Edit Tabs button (see image below) until all of your tabs are showing, then the pencil and choose Edit Settings.
mosio_facebook_app_editbutton

You’ll see a little pop up that says “Edit Mosio Settings” and you can add a Custom Tab Image or Custom Tab Name. Add your custom tab or custom name and you’ll see it on your page.

mosio_facebook_app_addcustomtab

Patrons who click on your tab will be taken to a page inside of Facebook where they can ask their question. All questions will post to your microboard like they do now, enabling patrons to start a live chat (if you’re logged in) or choose to be responded to via email or text message.

If you have any questions, please let us know.

Thanks and have a great day!

The Mosio Team

Mosio for Libraries
Patron Support Simplified
http://mosio.com/libraries