4 Ways Text Messaging Can Improve Your Patron Communications

vote

A recent Pew study revealed that 80 percent of American cell phone owners use text messaging as a means of communication, sending or receiving an average of 41.5 text messages per day. For the 18-24 age group, 97 percent of cell phone owners text, sending or receiving an average of 109.5 texts per day.

One look at these numbers and you know instantly how to reach a majority of your current library patrons and an even greater majority of tomorrow’s library patrons: via text.

Text messaging is a fast and efficient means of communicating with your library patrons and there are many ways in which you can use text messaging to improve your patron communications. Here are just a few types of messages you can communicate to your patrons via text:

1. Circulation Notices Such as Holds and Overdues.

Emails today convey much less of a sense of urgency than they did a few years ago, especially to younger library patrons. To catch your users’ attention with important circulation notices, try sending them via text instead of email. This way, they can act on the notices immediately.

2. Promotional Polls and Contests

A great way to keep your patrons engaged is to link promotions to programming and other library events. Your library can have contests where you send out polls or questions via text for prizes such as first row seats to an upcoming speaker (ie. “The first three patrons to text us the author of Tender Is the Night win front row seats to our October Author Speaker Series Event”). You can also hold a text vote to choose between two programming possibilities for an upcoming date.

3. URLs to Newsletters or Other Library Publications

Does your library publish a monthly newsletter? A terrific way to get the newsletter into the hands of your patrons so they may have immediate access is to send them a short text with the URL right when it is published. Your patrons can be reading the newsletter that your staff worked so hard on literally within seconds of publication.

4. Programming Reminders

In today’s fast-paced and information-packed world, we need to be reminded of things. A great way to promote your library programs is to send your patrons text reminders of upcoming events, along with URLs linking to further information if available. This way, they can check their schedules on the go and even add the events directly from your text to their calendars.

Try these text messaging tips to improve communications at your library. We think your patrons will appreciate it.

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>