[NEWS] Leading Virtual Reference and Patron Support Software, Mosio’s Text a Librarian is Now Mosio for Libraries

Leading Virtual Reference and Patron Support Software, Mosio’s Text a Librarian is Now Mosio for Libraries

Mosio’s multi-channel support software enables librarians to respond efficiently to web chats, text messages and emails through a single, web-based dashboard.

Mosio, an award-winning mobile software company providing web-based messaging solutions for businesses and organizations, has changed the name of its Text a Librarian service to Mosio for Libraries. The change highlights Mosio’s newly expanded platform which enables librarians to seamlessly and effortlessly connect with their patrons across multiple channels from a single dashboard.

Mosio’s all-in-one support solution expands the customer service digital footprint of libraries to mobile phones, tablets and PCs, enabling them to respond to patron queries across multiple channels from websites, blogs and electronic resources from a single location. This increased accessibility is essential to meet the needs of today’s increasingly mobile patrons who expect to be able to ask their questions from their device of choice, in the format that they prefer, and at their point of need.

“Servicing patrons across multiple channels is necessary to stay relevant and keep up with customer service expectations, but it is extremely inefficient when having to rely on multiple pieces of software to accomplish the task,” said Jay Sachdev, Mosio Co-Founder and CTO. “Mosio for Libraries solves this problem by letting patrons ask questions from wherever they are and making it easy for librarians to respond to all channels from the same place,” Sachdev added.

Mosio’s collaborative-friendly dashboard is built for communication efficiency, a critical component when responding to patrons across multiple channels. The ease of use for both patrons and librarians ensures that Mosio for Libraries will meet and exceed today’s high expectations of customer service and support online or on-the-go.

Implementation of Mosio for Libraries is simple, with copy and paste support tabs/widget code for library websites, blogs and popular library online resources. Plugins and apps are available for Drupal, Joomla!, WordPress and Facebook. More information and demo videos can be seen at http://www.mosio.com/libraries

About Mosio
Currently available in 16 countries including the U.S., Canada, UK, Spain and Australia, Mosio’s simple support software provides multi-channel customer service solutions to organizations in healthcare, clinical research, education, hospitality, health services, helplines, marketing and events.

Headquartered in San Francisco, Mosio’s technologies have served the American Library Association, Home Depot, Southwest Airlines, Harvard, Enterprise Holdings, American Hospital Association, Walt Disney, State Farm Insurance, Marriott, Kaiser Permanente and the United States Department of Health and Services.
More info: http://www.mosio.com

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