Adding Support Tabs: Copy/Paste Emails to Send to IT or Tech Support

The best way to get your Mosio Support Tabs where you want them?
Ask nicely, of course. Here’s how…

mosio_playswell_logos2

Hello!

Every week we’re seeing new examples of libraries adding their Mosio Support Tabs to their websites, blogs and online collections with ease. Some of them are able to add the code themselves, but those who can’t code have to use other skills: good communication sprinkled with some please and thank yous. This post will give you some copy and paste text to send an email to your web master, IT manager or technical support contact at another vendor to get your tabs up on their sites.

Copy the information below the **** below and add your own little “pretty please and thank you” flair to the email when you send it for best results. The copy/paste text is broken in two sections. Subject Line and Email Body. Copy the text in between the ******

Please note:
In the places below where it says XXXXXXX, you’ll need to change XXXXXXX with your Mosio keyword for it to work.

SUBJECT LINE:
**************************************************************
Adding our Mosio Support Tab to our Pages (Please and Thank You)
**************************************************************

EMAIL BODY:
**************************************************************************************
Hello Wonderful IT/Tech Support Person!

We’d like to get our Mosio Support Tab on the pages of our site/databases so our customers/patrons can have access to us from every page. There are specific instructions below from the Mosio Support Team and if you have any questions, they said you can always email them directly with questions at support@mosio.com

Support Widget Installation:
To get the widget up and running, please copy and paste the following code into the footer of the HTML, just above the </body> tag (or as close to it as you can get). The widget tab will automatically appear on the top right side of the site, but we can customize the appearance and placement after the code is placed.

Getting the widget/tab code on the pages of our website now will enable us to get started, and as they update features, we won’t have to change or update the code. In fact, we’ll be able to customize the widget from within our account.

Note: If in the code below, you see “XXXXXXX”, please ask me for our keyword, it is supposed to go there.

Our Support Widget Code to Paste:
<!– start Mosio Support Widget –>
<div id=”mosio-widget-container”></div>
<script src=”https://chat.mosio.com/chat/widget.js?keyword=XXXXXXX” type=”text/javascript”><\/script>
<!– end Mosio Support Widget –>

Thank you so much for your help, you are the absolute best and I should buy you cupcakes or something.

Sincerely,

Your Friend
**************************************************************************************

That’s it! You can send this to your webmaster, IT Manager or the Technical Support team for any of the online databases you subscribe to. We’ve found all we’ve been in contact with to be very helpful.

Thanks and as always, if you have any questions, please let us know.

Have a wonderful day,

The Mosio Team

Mosio for Libraries
Patron Support Software
www.mosio.com/libraries

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