6 Ways to be More Efficient with Your Virtual Reference Services

Virtual references services can broaden the scope of library services, and help you to reach new patrons, but one of the keys to a successful virtual reference program is efficiency. 1. Create a FAQ for you and for patrons. A FAQ (Frequently Asked Questions) list is a helpful resource for any library website that both […]

7 Things Library Customers Want NOW | Customer Service and Library Patrons

Free Patron Support Tips via Email – Sign up! 7 Things Library Customers Want NOW What attracts library customers to today’s libraries? The rise of mobile culture and the smart phone society brings a dynamic shift in expectations about how, when, and where to access information. Endless media streams, interactive news feeds, and autonomous research […]