The best way to get your Mosio Support Tabs where you want them? Ask nicely, of course. Here’s how… Hello! Every week we’re seeing new examples of libraries adding their Mosio Support Tabs to their websites, blogs and online collections with ease. Some of them are able to add the code themselves, but those who […]
Author Archives: tessa
Four Reasons Online Customer Service Matters to Libraries
Four Reasons Online Customer Service Matters to Libraries A library’s power lies in the information it houses. Getting that information to patrons is the number one task of any librarian. We are lucky to live in an age where a library can extend its influence well beyond its walls, reaching patrons anywhere, anytime. A strong […]
Is 24/7 Reference Really Necessary?
Is 24/7 Reference Really Necessary? “An investment in knowledge pays the best interest” – Benjamin Franklin One of the characteristics that can distinguish information specialists is their knowledge and ability to forecast the needs of informational services often before the public is aware of their future need for such services. Our current society operates on […]
Mosio’s Text a Librarian is now Mosio for Libraries: Multi-Channel Customer Support Software for Libraries
For awhile now, our customers have been simultaneously paying us a compliment, but also making a huge feature request: “I wish we could answer all of our patron’s questions this way.” We were flattered, we’ve been listening and now we can say we have fulfilled that wish. Well, almost. Libraries using our software can now […]
Customize Your Support Tabs / Widgets – Mosio’s Patron Support Software for Libraries
Customization is Here – Upload Your Library’s Own Support Tab Hello! Support Tab customization is here! You are now able to upload your own Support Tab design (or use one of the 70 we have created in our Support Tabs Gallery). This enables you to create a Support Tab that has the look and feel […]
Mosio’s Patron Support and Help Desk Software for Libraries [VIDEO]
Hello! This video explains all of the great reasons why more librarians choose Mosio. Our patron support software for libraries enables you to help more patrons wherever they are, faster. We offer simple copy/paste widget code for your website, blogs, content management systems and online resource areas. When patrons have questions, they click the tab, […]
See the Next Generation of Library to Patron Communications with Mosio @ ALA Midwinter
Mosio has something fun planned for all that visit our booth #2701 at ALA Midwinter this year and you really won’t want to miss it! Come see us and get your picture taken with one of America’s favorite literary giants and find out why Mosio is leading the way in Library Helpdesk Software. You can […]
Support Tabs for Library Websites – Mosio offers 70 different colors and types!
We just created a gallery of 70 support tabs for our customers to use and will be including the source file so you can make your own. They come in different colors, formats and text treatments to create a tab best suited for your website, blog or content management system. Mosio has created the best […]
Library Guide: Setting up Holiday Auto Responders with Mosio for Libraries
Setting up Holiday Auto Responders Happy Holidays! Here’s a quick tutorial on setting up holiday auto responders using Mosio. You’ve spent time creating great auto responders and with the holidays approaching you want to let patrons know your hours have changed, but don’t want to undo what you’ve already created. No problem! Set up holiday […]
Mobile Reading: In China, 25 Million People Use Only Their Cell Phones to Read Books
Earlier this year research showed that phone calls were officially the FIFTH most popular thing to do on a smart phone. Reading books (9 minutes, 22 seconds per day) naturally fell below the talk time (12 minutes, 6 seconds per day), but that is still rather significant. This article (full piece here) from The Atlantic […]