Using a Mobile / Cell Phone for SMS Text Message Reference Services at Your Library: Thoughts for Consideration

Why can’t we just use a phone to handle SMS reference services? We get that question a lot. It is a great question seeing as mobile phones provide the “truest” form of SMS communications – similar to listening to a vinyl album on a record player. Our answer usually goes something like this: You can…BUT… […]

Facts and Figures: Mobile Text Messaging Usage in the U.S. (An Opportunity for Libraries)

We hear a lot of feedback regarding text messaging from both ends of the spectrum. Some understand and are part of the mobile messaging explosion in the U.S. and others need a little more convincing. While we don’t send 470 text messages per day (we have plenty of work to do around here), we love […]