A few creative ideas to make Customer Support fun at your Library

“People rarely succeed unless they have fun in what they are doing” – Dale Carnegie Oftentimes we seem to have the misconception that teaching must always be thought of as a serious act of imparting education to the receiver of such knowledge. There’s very little that is taught in a serious manner that couldn’t be […]

4 Ways an “Ask a Librarian” Presence on your Online Databases Empowers your Library

Multitasking is incorporated into our 21st century work production and technologies. Having the capability to simultaneously access multiple technologies is often a requirement of today’s workforce. We have become structured to completing multiple tasks at one sitting and when our work demands it. it is advantageous to have our libraries accommodating this need as well. […]

Marketing Lessons from NYPL – 3 Great Executions that Built a Buzz

“The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself” ~ Peter F. Drucker The unparalleled way to promote your service or product would be to intrinsically build within that product or service the finest features the customer would want that type of […]

Walking in Your Patron’s Shoes: A few exercises can improve your levels of service and empathy

Is your library open to input/changes   Does your library make it easy for patrons to provide input and suggestions from their perspective?  Comment boxes located strategically throughout your building can convey your openness to receiving input from patrons. It’s one thing for your patrons to comment on what they feel would be improvements or needed […]