Mosio, an award winning mobile software company providing text messaging and mobile web solutions for businesses and organizations, today announced the upcoming launch of its multi-channel patron support software for libraries.
Building on its already popular web-based two-way text messaging software platform, Text a Librarian’s new help desk software for libraries includes live chat, email, support tabs and widgets for receiving and responding to patron inquiries online or on-the-go. All new features will be added to Mosio’s Text a Librarian plans at no additional cost.
Virtual reference and patron communication technologies in the past have been splintered across multiple providers, requiring the management of several vendors with no congruency in workflow, technical support or reporting. Mosio solves this problem by enabling librarians to receive and respond to website chats, text messages or emails efficiently via a single, web-based dashboard, ultimately providing patrons with access to the library wherever they are.
Combined with its text message alerts feature, empowering libraries to send text messaging announcements to subscriber lists or individual patrons via a mobile-carrier certified SMS short code, Mosio’s solution is the most robust communication software offering for libraries. With a mission to provide libraries with the tools and technologies to help libraries compete for patron attention in an increasingly networked and mobile world, the company has always sought the advice and input from librarians during product development.
“Libraries these days need to be in more places with less resources while still providing the personal touch and immediacy that patrons as consumers demand,” said Gabriel Macias, Mosio’s Director of Client Services. “We heard librarians tell us they wished all communications could be managed from a single dashboard, so we applied our experience in developing technologies for customer support on mobile devices and the web. The result is an enterprise-grade software suite created for libraries that makes them more efficient and is easier to manage through one dashboard, one reporting system and one technical support team to assist them when they have questions”, Macias added.
The new features are included in all Text a Librarian plans. Existing Text a Librarian customers will receive a notice when the features go live with instructions on getting set up. Libraries interested in benefiting from all of Text a Librarian’s features can visit www.textalibrarian.com, call 877.667.4699 or text ASKTAL to 66746 from their mobile phone for more information.*
About Text a Librarian
Mosio's Text a Librarian is web-based patron support software developed specifically for libraries by taking an award-winning mobile questions and answers technology and consulting with over 1,000 reference and patron services librarians to find out what would make it useful, accessible and affordable for libraries to use. Text a Librarian services patrons in over 800 libraries in the U.S. and Canada.
More Info: www.textalibrarian.com
Mosio is a mobile software and solutions company providing text messaging and mobile web solutions helping organizations connect with customers, employees, students and event attendees on the go, using their mobile presence as a competitive advantage to increase engagement and brand loyalty.
Headquartered in San Francisco, Mosio's mobile technologies have served Microsoft, Pepco, Southwest Airlines, Marriott, U.S. Remodelers, Enterprise Holdings, American Hospital Association, Walt Disney, State Farm Insurance, Healthy Heartland and the United States Department of Health and Services.
More Info: www.mosio.com