Patrons ask questions using PCs, tablets or mobile phones. Librarians type responses via our simple, efficient, web-based dashboard. See Plans and Pricing
Single Dashboard Access to Web Chat, Text Messaging and Email
The most efficient way to communicate with your library customers, whether they are on the web or out in the world. Respond to multiple inquiries at once, stress-free.
Work More Efficiently Across Departments or Branches
Take advantage of our answer templates, auto-responders and collaborative friendly features so one librarian can work alone or in a group.
Increase the Usage of Your Digital Assets Through Simple Integration
Be accessible at the "point of need" with support tabs for your website, blogs and online databases. Simple copy and paste code makes it easy.
See all of your patrons in one place and interact with them across your customer service channels (Chat, Text Messaging and Email) from a single, simple dashboard.
Designed with you in mind
CREATED FOR LIBRARIES
Developed with feedback from over 1,000 librarians. Patrons use support widgets or their mobile phones, librarians use a secure, web-based dashboard to respond to questions or send text message alerts.
LIBRARIANS WORK FROM ANY WEB-ENABLED COMPUTER OR DEVICE
No hardware to buy, no software to install. Log in from anywhere, be accessible everywhere you want to be.
GLOBAL COVERAGE: NOW AVAILABLE IN 21 COUNTRIES
US, Canada, UK, Australia, Spain, South Africa, Austria, Finland,
Germany, Hungary, Lithuania, Mexico, Netherlands, Norway,
Poland, Sweden, Switzerland and more!