With Mosio's Text a Librarian, libraries benefit from the reliability, support, privacy, security and ease-of-use for patrons and staff.
Only patrons need mobile phones, there is no software to download or install and no additional hardware or web servers need to be purchased/leased and configured.
All you need to get started is a computer with internet access. We have a great training manual, but most people don't need it to get started. Simple configuration and our intuitive user interface make set up easy. After that it's as simple as clicking on the big red answer button when a patron's question posts.
Text a Librarian is hosted "in the cloud" so you don't have to worry about the technical stuff. Updates happen automatically, so you're always using the latest version. You can keep focused at what you're good at and we'll handle the rest.
Get access to sample copy, customizable templates and digital assets to begin promoting your text messaging reference service immediately. Libraries using our templates with pro-active marketing begin receiving questions the same day they announce the service.
Answer questions on your time. Auto-responders speak for you. We understand ringing phones and long web-chat sessions can add stress to an already busy day. Auto-responders enable you to create custom messages letting patrons know their questions have been received and if the library is closed, when they can expect a response.
Some questions get asked repeatedly, but they shouldn't take up time to answer. There's no need to duplicate your efforts. Using our customizable answer templates, a great response is just a click away.
Answering questions can be overwhelming without the right tools. Mosio's Text a Librarian lets you send specific questions to co-workers better suited to respond when you need additional help, plus our intuitive system lets you know when another librarian has already started answering a question. Thinking about collaborating across multiple branches? No problem, we've got you covered.
Watch a video about Text a Librarian's collaborative features
Mobile carriers actively blacklist non-compliant technologies (those not using approved short codes), resulting in service delays, interruptions and/or sanctions. Our carrier-approved technology requires managing audits, changing criteria and ongoing updates. Using Mosio's Text a Librarian, libraries benefit from increased reliability, system improvements and feature enhancements without mobile technology management.
We really are fanatical about customer support, just ask our clients. Call, text or email us and your question will be responded to as soon as possible by a friendly, in-house support representative.
Ideas and suggestions from librarians helped build Text a Librarian, their ongoing feedback is what makes it better every day.
The mobile phone is a personal device, privacy and security are extremely important. Text a Librarian keeps patron information private through a random patron ID. Phone numbers are never shown, but question history is stored under their ID number.
Librarians log into secure website dashboards using SSL (Secret Socket Layer) encryption, the same used in online banking.
The most active form of text message spam comes from 10 digit "local" numbers, making them a target for blocking. Our relationship with the mobile carriers through a 6 digit, permitted text messaging short code guarantees confirmation of message delivery plus protection for you and your patrons against spam.
We never show advertisements to you or your patrons on our system, ensuring the reference experience is private and stays in your control.
The real-time notification system alerts you via Email, IM, text message or the web-based microboard when a patron texts in a question.
Generate reports based on patron queries and librarian responses. Analyze statistics by date and time of day to increase efficiencies in reference staffing. Patron sessions are archived indefinitely and searchable for future reference, collaboration and training.
No text messaging terminology expertise required. Translate over 800 "textese" word abbreviations with a single click.
Increase patron visits and awareness via the mobile channel. Promote your library services and events at the end of text messages using the SMS footer.
Always stay connected. Schedule auto-responders by day of week and time of day to let patrons know when you will get back to them.
Text ASKTAL to 66746 for instructions.
Text us anything you want, we'll know your testing it out.
Message & Data Rates May Apply.
Text STOP to 66746 to opt-out.
Privacy: http://www.mosio.com/privacy.php
Support: support[[at]]mosioproject.com / 877.667.4699