Enterprise-grade technology that leading companies and organizations use at friendly prices. Start wowing patrons without being overworked.
Work more efficiently helping patrons, whether they are online or on-the-go, all from a single web-based dashboard.
Reduce "information friction" and increase engagement by enabling patrons to ask questions from anywhere on your website, blog or online resources.
Patrons choose their preferred communication channel, you respond from the same simple dashboard. Efficient flexibility at your service.
Choose from over 70 different colors and phrases or create and upload one to the look and feel of your website.
Be available to patrons at their point of digital need. Add your MFL tab/widget to our Patron Support Platform™ certified online databases and discovery tools with ease.
Our plugins for Wordpress, Joomla! and Drupal make implementation in your websites easy.
Real-time assistance. Offer insight and direct website visitors in the right direction through embedded chat, accessible via every page of your library's website.
If you're not able to log into chat, no worries. The widget encourages patrons to ask their question using a different channel.
Avoid "Chat With Us!" ==> "Chat Offline" communication roadblocks by giving patrons channel options.
Be accessible everywhere. Give your patrons access to your library when they're out in the world. Patrons text questions from their mobile phones, librarians type answers via a secure website.
The difference now is that patrons can ask you questions via text message from their phone, or ask a question via the widget and get a text message response.
Patrons can bookmark your Mosio for Libraries widget on their smartphones and tablets and take you anywhere.
Link to your widget from your mobile website (or within Boopsie) and it will resize to their screen.
Increase mobile engagement. Schedule alerts, announcements and updates to send to patrons. Mosio is the only mobile carrier-approved text messaging solution built specifically for libraries.
Text messages have over a 90% open rate. With Mosio, patrons can reply to your alerts, starting a "text chat" conversation with you from their mobile phones.
Manage your reference or contact page emails with Mosio's Text a Librarian. You can coordinate replies to ensure patrons receive consistent answers.
All you need to get started is a computer with internet access. We have a great training manual, but most people don't need it to get started. Simple configuration and our intuitive user interface make set up easy. After that it's as simple as clicking on the big red answer button when a patron's question posts.
Mosio for Libraries is hosted "in the cloud" so you don't have to worry about the technical stuff. Updates happen automatically, so you're always using the latest version. You can keep focused at what you're good at and we'll handle the rest.
"We're not here" is not the best user experience. Get creative and let patrons know when you'll get back to them. Answer questions on your time. Auto-responders speak for you.
Our auto-responders enable you to create custom messages letting patrons know their questions have been received and if the library is closed, when they can expect a response.
Some questions get asked repeatedly, but they shouldn't take up time to answer. There's no need to duplicate your efforts. Using our customizable answer templates, a great response is just a click away.
Answering questions can be overwhelming without the right tools. Mosio for Libraries lets you send specific questions to co-workers better suited to respond when you need additional help, plus our intuitive system lets you know when another librarian has already started answering a question. Thinking about collaborating across multiple branches? No problem, we've got you covered.
Get access to sample copy, customizable templates and images for your website to begin promoting your patron support services immediately. Libraries using our templates with pro-active marketing begin receiving questions the same day they announce the service.
Mobile carriers actively blacklist non-compliant technologies (those not using approved short codes), resulting in service delays, interruptions and/or sanctions. Our carrier-approved technology requires managing audits, changing criteria and ongoing updates. Using Mosio, libraries benefit from increased reliability, system improvements and feature enhancements without technology management.
We really are fanatical about customer support, just ask our clients. Chat, text or email us and your question will be responded to as soon as possible by a friendly, in-house support representative.
Ideas and suggestions from librarians helped build Mosio for Libraries, their ongoing feedback is what makes it better every day.
We know that in libraries, privacy and security are extremely important. Mosio keeps patron information private through a random patron ID. Phone numbers are never shown, but question history is stored under their ID number.
Librarians log into secure website dashboards using SSL (Secret Socket Layer) encryption, the same used in online banking.
The most active form of text message spam in the U.S. comes from 10 digit texting numbers, making them a target for blocking. Our relationship with the mobile carriers through certified, permitted text messaging numbers guarantees confirmation of message delivery plus protection for you and your patrons against spam.
We never show advertisements to you or your patrons on our system, ensuring the reference experience is private and stays in your control.
The real-time notification system alerts you via Email, IM, text message or the web-based microboard when a patron texts in a question.
Generate reports based on patron queries and librarian responses. Analyze statistics by date and time of day to increase efficiencies in reference staffing. Patron sessions are archived indefinitely and searchable for future reference, collaboration and training.
No text messaging terminology expertise required. Translate over 800 "textese" word abbreviations with a single click.
Increase patron visits and awareness via the mobile and web channels. Promote your library services and events at the end of text messages using the SMS footer or encourage website visits through promotional email signatures.
Always stay connected. Schedule auto-responders by day of week and time of day to let patrons know when you will get back to them.