The biggest compliment we get is "I wish we could answer all patron questions this way."
With Mosio's Text a Librarian, libraries benefit from the reliability, support, privacy, security and ease-of-use for patrons and staff.
Librarians don't need a mobile phone to use it, there is no software to download or install and no additional hardware or web servers need to be purchased/leased and configured.
Mosio's Text a Librarian makes it easy to get started in minutes. All a library needs is a computer with internet access.
Signing up takes 2 minutes with no formal training necessary
We have a great training manual, but most people don't need it to get started.
Simple configuration and our intuitive user interface make set up easy.
After that it's as simple as clicking on the big red answer button when a patron's question posts.
Web-based, nothing to install and no IT needed (unless you want).
TAL is hosted "in the cloud" so you don't have to worry about the technical stuff.
Updates happen automatically, so you're always using the latest version.
You can keep focused at what you're good at and we'll handle the rest.
Marketing templates to simplify your promotional efforts
Get access to sample copy, customizable templates and digital assets to begin promoting your text messaging reference service immediately.
Libraries using our templates with pro-active marketing begin receiving questions the same day they announce the service.
Text messaging is a more efficient way to communicate with patrons via Mosio's Text a Librarian.
Discover new work efficiencies
Answer questions on your time. Auto-responders speak for you.
We understand ringing phones and long web-chat sessions can add stress to an already busy day.
Auto-responders enable you to create custom messages letting patrons know their questions have been received and if the library is closed, when they can expect a response.
Answer templates save you time
Some questions get asked repeatedly, but they shouldn't take up time to answer.
There's no need to duplicate your efforts. Using our customizable answer templates, a great response is just a click away.
Collaboration friendly for one or many
Answering questions alone can be overwhelming without the right tools. When you're working with other librarians, you need to collaborate efficiently.
Mosio's Text a Librarian lets you send specific questions to co-workers better suited to respond when you need additional help, plus our intuitive system lets you know when another librarian has already started answering a question.
Thinking about collaborating across multiple branches? No problem, we've got you covered.
Contact us and we'll put together a package meeting all of your collaborative needs.
A social network to share best practices
A new addition to our suite, we maintain a social network for librarians currently using or interested in Text a Librarian.
The Text a Librarian Users Group contains tips and tricks, best practices and message boards for you to get the most out of your service.
Mosio is mobile carrier compliant on over 260 million U.S. mobile phones, resulting in reliability you can trust.
When you have questions, we're here to help.
We manage mobile so you don't have to
Mobile carriers actively blacklist non-compliant technologies, resulting in service delays, interruptions and/or sanctions.
Our carrier-approved technology requires managing audits, changing criteria and ongoing updates.
Using Mosio's Text a Librarian, libraries benefit from increased reliability, system improvements and feature enhancements without mobile technology management.
Friendly Customer Support
We are fanatical about customer support, just ask our clients. Call, text or email us and your question will be responded to as soon as possible by a friendly, in-house support representative.
Ideas and suggestions from librarians helped build Text a Librarian, their ongoing feedback is what makes it better every day.
We take privacy and security very seriously, offering libraries ease of mind that work-around hacks cannot offer.
Patron privacy, one of our most talked about features
The mobile phone is a personal device, privacy and security are extremely important.
Text a Librarian keeps patron information private through a random patron ID.
Phone numbers are never shown, but question history is stored under their ID number.
Security good enough for banks
Our secure website dashboard (aka "Microboard") uses SSL encryption, the same used in online banking.
Spam and Advertising Free
Our relationship with the mobile carriers guarantees confirmation of message delivery plus protection for you and your patrons against spam.
We never show advertisements to you or your patrons on our system, ensuring the reference experience is private and stays in your control.
What makes a good technology great? Mosio's Text a Librarian has them.
Multi-modal notifications system (email, web chat & mobile text message)
The real-time notification system alerts you via Email, IM, text message or the web-based microboard when a patron texts in a question.
Robust, exportable reporting with a searchable archive
Generate reports based on patron queries and librarian responses. Analyze statistics by date and time of day to increase efficiencies in reference staffing.
Patron sessions are archived indefinitely and searchable for future reference, collaboration and training.
"Text Speak" Translator
No text messaging terminology expertise required.
Translate over 800 "textese" word abbreviations with a single click.
Text Message SMS Footer
Increase patron visits and awareness via the mobile channel.
Promote your library services and events at the end of text messages using the SMS footer.
Auto-Responders Flexible Scheduler
Always stay connected.
Schedule auto-responders by day of week and time of day to let patrons know when you will get back to them.
Do you text? Try it out now.
Text ASKTAL to 66746
You'll receive an auto-response with instructions.
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