From small academic libraries to large, multi-branch public systems, Mosio's Text a Librarian has more active library customers than any other text messaging solution. Librarians love us for the reliability, support and work efficiencies we provide. See what they have to say.
Using a 5 or 6 digit text messaging "short code" number is the only permitted way to send and receive text messages with patrons in the U.S. Any other method is a form of hack and is subject to spam, delays, blacklisting or system wide blocking by the mobile carriers.
Who supports you while you're supporting patrons? We do. When you contact our support, everyone at the company gets notified. We put the best person on the case so we can offer solutions, not apologies. Plus, we're not afraid to say "sorry" when we're wrong. If it requires us asking the mobile operators what is going on, we have the relationships and systems in place to do so where others do not.
We guarantee you will save time using Text a Librarian over any other system. Librarians are able to do more in less time and patrons get quicker responses to their needs.
30 day, money back guarantee. Give us a try and we'll show you why more librarians prefer Mosio.
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From initial setup to launching the service to your patrons, Text a Librarian makes it easy for you to take advantage of the growing use of mobile technologies by patrons. It is web-based and requires no IT department involvement.
Text a Librarian was developed with end-user security and patron privacy in mind, utilizing the same security protocols as online banking. Patron phone numbers are kept private and your data is backed-up daily. Our technology is mobile carrier-certified, ensuring message delivery and security.
Quickly and easily generate numerical and graphical data reports for statistical analysis. The system also builds an online knowledge database of past questions and answers specific to your library.
Mobile carriers actively blacklist non-compliant technologies, resulting in service delays, interruptions and/or sanctions. Workaround systems have privacy and security issues and little or no technical support. Solutions that use email to send text messages have not been carrier-approved.
One librarian at a single reference desk or multiple librarians across several branches, Text a Librarian provides an efficient way to collaborate, answer questions and communicate. Librarians can log-in from any internet-connected computer, making virtual reference management as flexible as you are.
The mobile carriers don't charge us for inbound text messages, so we pass the savings on to you.
We are always making Text a Librarian better by listening to customer feedback and suggestions. Product and feature updates are added automatically on our end, with nothing for you to download or install. Seamless integration of new features means no service disruption during their release.
Simply put, we play well with others. The Mosio development team prides itself in being knowledgeable about all of the latest search, web 2.0 technologies and popular social networks.
How quickly and easily can you get the application up and running?
Does it require you to buy or lease web servers and hardware or have heavy IT Department involvement?
Is the service certified by the mobile carriers? This is extremely important! Hacks = Problems.
Do you have to pay for inbound text messages? You shouldn't have to.
Does the service use screenscraping, hacks or violate another company's (Google) terms of service?
How is your patron privacy and data security managed?
Will the application automate and streamline your processes?
Is there a dedicated support team to help you and your associates when they have questions?