Patrons Text Questions, Librarians Type Answers.

Every day, more libraries choose Mosio's Text a Librarian to make text messaging reference simple, reliable and secure.

Key Questions to Consider in SMS Text Messaging Reference Solutions

How quickly and easily can you get the application up and running?

Does it require you to buy or lease web servers and hardware or have heavy IT Department involvement?

Is the service certified by the mobile carriers? This is extremely important! Hacks = Trouble.

Do you have to pay for inbound text messages? You shouldn't have to.

Does the service use screenscraping, hacks or violate another company's (Google) terms of service?

How is your patron privacy and data security managed?

Will the application automate and streamline your processes?

Is there a dedicated support team to help you and your associates when they have questions?

Video: 6 Questions to Ask Vendors About Text Messaging

Easy to implement, simple to use and IT-friendly.
From initial setup to launching the service to your patrons, Text a Librarian makes it easy for you to take advantage of the growing use of mobile technologies by patrons. It is web-based and requires no IT department involvement.
Sign up and begin using the service instantly, all plans include marketing templates so you can begin promoting your text message reference solution to patrons immediately.
Free Inbound Text Messages. Free Custom Auto Responders.
The mobile carriers don't charge us for inbound text messages, so we pass the savings on to you. Your custom auto responders are free as well and don't count against your outbound text messages per month. We pay for auto responders messages, but do not charge you.
Patron privacy is safe. Your data is secure.
Text a Librarian was developed with end-user security and patron privacy in mind, utilizing the same security protocols as online banking. Patron phone numbers are kept private and your data is backed-up daily. Our technology is mobile carrier-certified, ensuring message delivery and security.

Technology built for libraries to serve patrons on the go.

Mosio's Text a Librarian is not a hack.
Mobile carriers actively blacklist non-compliant technologies, resulting in service delays, interruptions and/or sanctions. Workaround systems have privacy and security issues and little or no technical support. Solutions that use email to send text messages have not been carrier-approved.
Efficient for one librarian working alone or many working together.
One librarian at a single reference desk or multiple librarians across several branches, Text a Librarian provides an efficient way to collaborate, answer questions and communicate. Librarians can log-in from any internet-connected computer, making virtual reference management as flexible as you are.
Run reports, gather stats and analyze usage.
Quickly and easily generate numerical and graphical data reports for statistical analysis. The system also builds an online knowledge database of past questions and answers specific to your library.

When it comes to reliability, security and support with mobile technologies, cutting corners is not an option.

Competitively-priced. Feature-rich. Always improving.
We are always making it better by listening to customer feedback and suggestions. Product and feature updates are added automatically on our end, with nothing for you to download or install. Seamless integration of new features means no service disruption during their release.
We are technology compatible, perfect for Library 2.0.
Simply put, we play well with others. The Mosio development team prides itself in being knowledgeable about all of the latest search, web 2.0 technologies and popular social networks.
Our newest feature, RefStart, is a web-based reference application giving librarians customizable one-click access to reference tools, search, web 2.0 sites and popular social networks.