1) Using different types of software (free or paid) across channels (email in one place, chat in another, etc).
2) Responding to patron text messages through an instant messenger/chat system (Google Talk, AIM, Pidgin).
3) Stitching together transcripts, questions, answers, chats and tallying emails for your stats and reporting.
The calculator below shows the time you save by using Mosio to have all channels funnel to the same dashboard, enabling you to respond efficiently and gather reporting from a single place. Whether or not you decide to use Mosio, we sincerely wish you the best with whatever solutions you have in place to support patrons. Your patrons deserve great support and you deserve great tools to support them efficiently.
The video below is a condensed version of our webinar, giving you the specifics about what makes more librarians choose Mosio.