Library Thought Leaders Q&A: Trent Garcia (San Francisco Public Library)

Today’s library thought leader is Trent Garcia, eResources Specialist at the San Francisco Public Library. Hello Trent, let’s jump right into it. What does the idea of Patron Relationship Management (PRM) in libraries mean to you? It makes me think of the parallels between Libraries and private industry, such as, building relationships with patrons/customers by […]