Text a Librarian's feature-rich mobile messaging system is a comprehensive, web-
based interface (called a "Microboard") that is easy to implement and use.
Accessible by over 260 million U.S. mobile phones, librarians can log on and
service patrons on any computer or mobile device with internet. Microboard
features include:
Private & anonymous patron experience
Text a Librarian's mobile messaging system auto-generates anonymous patron ID's
to ensure patron privacy. Phone numbers are never displayed and are stored
safely on our secure servers. Conversation history is accessed by the anonymous
patron ID.
Multimodal notification system
Hybrid functionality of the real-time notification system alerts you wherever
you are via Email, IM, SMS or the web-based microboard.
Intelligent auto-response delivery system
Customized automated responses delivered by day of the week and time of day
enable your library to provide a unique patron interaction 24/7.
Best SMS experience
Optimized for text message communications, Text a Librarian provides the best web-to-
phone text message experience for both operator and end-user.
Communicate and collaborate
An array of collaboration features enables internal/external librarian
communication while avoiding reference duplication.
800+ term text speak translator
Do your librarians know what ROTFL means? They don't need to. Translate over 800
commonly used "textese" word abbreviations with a single click.
Live, searchable message archive
Message conversation threads are "live" on the microboard, archived
indefinitely and searchable for future reference, collaboration and training.
Quick response answer templates
Customized quick response answer templates facilitate convenient, efficient
interaction with your patrons for frequently asked questions.
Comprehensive reporting features
Generate reports based on patron queries and librarian responses. Analyze
statistics by date and time of day to increase efficiencies in reference
staffing.
Customizable marketing collateral
Educate your patrons and promote your Text a Librarian service with
professionally-designed posters, table-tents, PPT slides, website graphics and
more. Download and easily customize with your library's logo and info.
Promote your library using text message footer
The custom SMS footer provides a unique channel to inform your patrons and
market your library services and events at the end of messages.
